Customer Success + Support: A Natural Partnership
By Paul Esch, Director of Strategy & Business Development of TSANet: TSANet
Customer Success + Support: A Natural Partnership
The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.
Session Summary
Customer Success + Support: A Natural Partnership In the software as a subscription era, staying in close touch with your customers and thoroughly understanding their needs isn’t an option. It’s a bedrock requirement if you want to stay in business over the long term. What information do you need to have in order to maintain a healthy connection? Who will gather it, and who will do the ongoing analysis that will enable your company to succeed?
Session Speaker
Mikael Blaisdell, Founder & Executive Director, The Customer Success Association, Publisher of Customer Success Central. mblaisdell.com
Access Conference Recordings
Select the link below to access the conference recordings
ASP 2020 Conference Recordings
More information
For more information visit the links below:
- Visit mblaisdell.com
- Visit Association of Support Professionals
- Visit tsanet.org
Related Posts
Red Hat – 2019 ASP Top Ten Winner Profile
RedHat is a 2019 Top Ten winner in the large-sized company group. This was their ninth win in a row. They are obviously doing many things right. RedHat’s many wins highlight their continuing site improvement efforts. They appear to understand user expectations for support continue to change and they must continue their efforts to improve all aspects of their self-service site and its use, such as through Google. This company does not rest on their laurels, but works hard to continue to evolve their site. Learn how the Red Hat team has developed its most recent web support capabilities and been recognized nine times by the ASP for their web support efforts.
ASP Announces 2020 Conference, Customer Success + Support: A Powerful Partnership
ASP Announces 2020 Conference Customer Success + Support: A Powerful Partnership. Join the ASP in Dallas March 24 - 25, 2020 to learn how companies define and deliver support for outcomes that customers want.
NetApp – 2019 ASP Top Ten Winner Profile
NetApp is a 2019 Top Ten winner in the large-sized company group. This was their second win in the past two years. Learn how the NetApp team has developed its most recent web support capabilities.
Quest – 2019 ASP Top Ten Winner Profile
Quest is a 2019 Top Ten winner in the medium-sized company group. Learn how the Quest team has developed its most recent web support capabilities and been recognized five times by the ASP for their web support efforts (as Quest Software and as part of Dell). This report includes Top Ten Judges Comments (new for 2019) and the winning essay submitted by the Quest team.
Trainers don’t matter
(and other surprising facts about training)
Here are three misconceptions and other surprising facts about training by Françoise Tourniaire of FTWorks.
Web Support Best Practices, Benchmarks and Observations from the 2019 ASP Top Ten Awards Competition Now Available
Web support best practices, benchmarks and observations from the 2019 ASP Top Ten Awards competition are now available in two new report from the ASP.
