An Invitation from The Association of Support Professionals

Dear Colleague,

Would you spend $1,000-$2,000 to get a really objective benchmarking analysis of your Web support site?

If so, let me offer a suggestion: consider entering our annual ASP Best Support Websites competition.

Naturally, the focus of the competition is on the top-ranked sites. But many companies enter even though they know they’re unlikely to end up an award winner.

The reason: Everyone who enters gets back a confidential, detailed profile of how their site scored in 22 separate performance categories. And the report also shows how these 22 scores compare against averages for companies their size and for all the other entries–precise benchmarks you otherwise couldn’t buy at any price.

And the scores you get back aren’t just one person’s anecdotal opinion. Every site gets reviewed by at least five independent analysts, using a scoring system that’s been fine-tuned over the past twenty-three years. If there’s an industry-wide yardstick for excellent Web support, this is it, hands down.

The report you get will show how your site compares against your peers in a wide range of areas– usability, design, navigation, knowledgebase and search implementation, interactive features (forums, e-mail, chat, etc.), the quality of customer experience, technology, use of metrics, and much more. You’ll see where your site is delivering state-of-the-art self-service, and where you need to catch up to the competition.

Not a bad deal for an entry fee of just $1,000 for a small company ($200 discount for members), $1,400 for a medium sized company ($300 discount for members), and $2,000 for a large company ($500 discount for members).

Think about the value of this kind of independent, objective assessment the next time you’re lobbying for budget dollars for a site upgrade. Or looking for recognition for a job well done. As the folks from MasterCard might say: “Priceless.”

If you’re curious about how the “best sites” process works, just look through the Awards links in the navigation box at the top.

You’ll find a copy of the scoring system, an FAQ, and an entry form. And if our Web site leaves you with any nagging questions, drop me a note and I’ll try to help.

I look forward to seeing your entry!

Al Hahn
Executive Director
Association of Support Professionals

Phone: 505-209-2426

www.asponline.com
ahahn@asponline.com

Eligibility Entry Procedures
Entries may be submitted by individuals, companies, or outside firms that participated in the site development process. Each entry must be accompanied by a completed application form, an essay or online form that describes the major challenge the site developers faced and three key site features. Those submitting an essay should review the FAQS concerning the essay or can submit the short-form entry. Please do not submit both. We will accept video links to familiarize the judges with your site. An onboarding video might work well for that or an overview video. Do not attach video files as they are too large. Only links will be accepted and will probably help your scores.

Deadline for all entries is Monday, June 21, 2021.

Scoring
The judges will use a scoring system that addresses five general areas:

  • Site user experience
  • Content offering
  • Content engagement and interaction
  • Site improvement processes – essay
  • Site measurement processes – essay

Publication
The winning sites are profiled in ASP reports that include screen shots, essays, and related material. All entrants will receive complimentary  copies of these reports after publication.

Administration
Entries should be submitted to The Association of Support Professionals in electronic form (see application for details). Entry fee is $2,000 for large company entries ($500 discount for members) , $1,400 for medium company entries ($300 discount for members), and $1,000 for small company entries ($200 discount for members).