When you have a tough question, it’s good to have friends who can help.

Chances are, you run across tough business questions almost every day. Policy decisions you’ve never encountered before, data you need for forecasts, essential benchmarking numbers, new technology opportunities, organizational turnarounds, unexpected customer demands… The whole services and support world is going through a time of rapid change, and no one knows all the answers any more.

Where do you turn for help?

If you’re an ASP member, the answer is easy. We’re a small, friendly organization with very deep resources for service and support professionals. A few clicks will give you access to a whole library of research reports, which will tell you how hundreds of peer-level companies have solved the problems you’ve encountered. We have archives of articles, links to independent experts, and contact lists to help you find other professionals for a quick cup of coffee or an extended e-mail dialog.

In short, the ASP is a community of professionals. And you’re invited to join.

We’re sincere about acting like a community. You’ll find there’s no corporate bureaucracy to navigate, no “account manager” who’ll try to turn your simple question into a massive consulting project. Your $180 membership fee gets you pretty much the whole deal—research, member services, discounts, a monthly newsletter, and an instant network of more than 1,200 members in hundreds of support and services organizations.

And if there’s something you want that we haven’t gotten around to providing, just let us know. We listen—and usually act quickly. For more than twenty years, the ASP’s services have continued to evolve in response to suggestions from our members. Tell us what you need to do your job better, and we’ll try to help. That’s our mission.

Alfred Hahn

Al Hahn
executive director

Individual Membership Benefits

  • ASP Research Reports: As soon as you join, you’ll get password access to a libray of reports on support compensation, cost ratios, fee-based services, Web support economics, and more. Plus, you’ll get new research reports every few months—useful, relevant, accurate data to help you fine-tune your support operations.
  • The ASP Web Site: You’ll have password access to additional member-only research, conference and publication discounts, and a comprehensive Membership Directory. You can also place free ads on our job board at LinkedIn and get free advice from independent consultants.
  • ASP Awards: Annually, ASP members judge “The Year’s Ten Best Web Support Sites”—a prestigious awards that showcases best practices in online support.
  • The ASP News: Our monthly e-mail newsletter will keep you up to date on the Association’s current activities, research projects, and discounts.

Corporate Membership Benefits

ASP offers corporate membership with unlimited members per company. We encourage you to sign up as many as you think would benefit from our research reports, discounts, and networking. We have streamlined the administration so we no longer require one admin to enter all the members. Each person from a corporate member enters their own information and chooses their own password. The fee for corporate membership and some of the benefits vary depending on the size of the corporation as described below. Revenues are those of the corporation that uses the same email convention. So if you have been acquired but are held separate from the acquiring company, those with your email suffix can benefit from your corporate membership. As in your company email addresses are .smallco.com, and your parent is .bigco.com then it is only your specific revenues that count. If, however your parent changes that a few years later and you all now use .bigco.com, you have to use overall corporate revenues. This is slightly different from how we define corporate revenues for our Top Ten Web Support Sites competition.

Each corporate membership will have the right to unlimited individual memberships. They also receive double the normal discount ($200 instead of $100) for ASP workshops. This helps companies to insure that all of their service managers and support managers are well trained.