If you’re fine tuning your support site, you know how tough it is to find examples of best practices, metrics, design guides, or even hints about what other developers are trying to do these days.
You want to spend your budget implementing great new ideas—not wrestling with old problems other people have already solved.
The good news is, there’s a wonderful source of helpful information—reports from ASP’s Best Support Websites Competition Published by the Association of Support Professionals. There are two different reports each year, one detailing the overall trends and information about that year’s com petition and another that has metrics for benchmarking. We also publish reports about some of the competitors from time to time.
Browse these reports and you’ll get a guided tour of support websites most important features, complete with screen shots that show exactly how key elements have been implemented (many of these sites are password protected, so the general public never sees them). And you’ll hear site’s developers explain their development strategies, the challenges they overcame, and the reaction they got from customers.
Moreover, these sites truly define “best practices” in Web support. They’ve been chosen by a rigorous review process that looks at 22 different performance metrics, including usability, design, knowledgebase implementation, interactive features, use of technology, customer experience& success, overall strategy, and much more.
If you’d like to get your own creative juices flowing, click here to see a secure order form. Download a copy—and you can discover for yourself what world-class Web support looks like.
Want to get your site evaluated, it is inexpensive and easy. Click here for more information.