2022
The Top Scoring Websites
NetApp
Nutanix
Red Hat
Siemens Digital Industry Software
Best Search
SonicWall
2021
Top Scores
NetApp
Nutanix
PowerSchool
Red Hat
Best Integration of Acquisitions
Medallia
2020
Top Five Scores
Ivanti
NetApp
Nutanix
Republic Wireless
Power School
Best Contribution to Moving the Industry Forward
Red Hat
Pushing the Envelope
Progress
Overall Best Support Website
NetApp
Best Achievement
Republic Wireless & PowerSchool
Most Important Contribution
ASP’s Volunteer Judges
2019
LARGE COMPANY
NetApp
https://mysupport.netapp.com
Red Hat
https://access.redhat.com
Resideo
https://www.honeywellhome.com/support
Symantec
https://support.symantec.com
Veritas
https://support.veritas.com
MEDIUM COMPANY
Progress
https://www.telerik.com/support
Quest
https://support.quest.com/
Rubrik
https://support.rubrik.com
SMALL COMPANY
Clio
https://support.clio.com/hc/en-us
Republic Wireless
https://help.republicwireless.com
2018
LARGE COMPANY
ESRI
https://www.esri.com/en-us/home
NetApp
https://www.netapp.com/us/index.aspx?lang=en
Nutanix
https://www.nutanix.com
Red Hat
https://access.redhat.com
SAP
https://www.sap.com/
MEDIUM COMPANY
Ivanti (Joins Hall of Fame)
https://www.ivanti.com
JDA Software
https://jda.com
NETSCOUT
https://www.netscout.com
Spirent
https://www.spirent.com
SMALL COMPANY
REPUBLIC WIRELESS
https://republicwireless.com
2017
LARGE COMPANY
Cisco
http://www.cisco.com/c/en/us/support
index.html
Huawei
support.huawei.com/enterprise
Intel
www.support.intel.com
Red Hat
https://access.redhat.com/home
Quest (formerly Dell Software)
www.quest.com/support
MEDIUM COMPANY
ivanti (formerly LANDESK)
http://community.ivanti.com
jda
http://support.jda.com
SMALL COMPANY
ipswitch
http://community.ipswitch.com
Rubrik
support.rubrik.com
Tricentis (Joins Hall of Fame)
support.tricentis.com
2016
LARGE COMPANY
Cisco
http://www.cisco.com/c/en/us/support/
index.html
Dell Software
www.software.dell.com/support
ESRI
www.newsupport.esri.com
Red Hat
https://access.redhat.com/home
Symantec
support.norton.com
MEDIUM COMPANY
Blackbaud
http://www.blackbaud.com/support
Jive
community.jivesoftware.com/community/
support/jive
LANDESK
https://community.landesk.com
Nutanix
my.nutanix.com or portal.nutanix.com
SMALL COMPANY
Tricentis
support.tricentis.com
2015
OPEN DIVISION
Cisco Systems
www.cisco.com/cisco/web/support/index.html
Dell
www.dell.com/support
Intel Security
www.intel.com/p/en_US/support
Mozy
support.mozy.com/
Oracle
support.oracle.com
MOS
support.oracle.com
Oracle Cloud
cloud.oracle.com/support
Red Hat
access.redhat.com/home
SMALL COMPANY DIVISION
Aconex
www.aconex.com/support/
Jive Software
www.jivesoftware.com/services-support/
LANDESK
www.landesk.com/support/
2014
OPEN DIVISION
Cisco
cisco.com/cisco/web/support/index.html
EMC
support.emc.com
Google Adwords
www.support.google.com/adwords
IBM
www.ibm.com/support
McAfee
support.mcafee.com
Microsoft Surface Support
www.mircosoft.com/surface/support
PTC
www.support.ptc.com
Red Hat
www.access.redhat.com/home
SMALL COMPANY DIVISION
SirsiDynix
support.sirsidynix.com
Tourplan
support.tourplan.com
2013
OPEN DIVISION
Check Point Software
www.checkpoint.com
Cisco Systems
www.cisco.com/cisco/web/support/index.html
EMC
support.emc.com
Intel
www.intel.com/p/en_US/support
Nokia
www.nokia.com/us-en/support/
PTC
www.ptc.com/support
Red Hat
access.redhat.com/home
SMALL COMPANY DIVISION
Ancestry.com
help.ancestry.com
TeamSupport
www.teamsupport.com/web-service-help-desk-support/
Tricentis
support.tricentis.com
2012
OPEN DIVISION
Cisco Systems
www.cisco.com/techsupport
Infor Global Solutions
www.infor.com/inforxtreme
Informatica
mysupport.informatica.com
Quest Software
www.quest.com
Red Hat
access.redhat.com
SAS Institute
support.sas.com
Yahoo
help.yahoo.com
SMALL COMPANY DIVISION
Blackbaud
www.blackbaud.com
Tivo
support.tivo.com
Tricentis
support.tricentis.com
2011
OPEN DIVISION
Check Point Software Technologies
support.checkpoint.com
Cisco Systems
www.cisco.com/techsupport
Hewlett Packard
www.hp.com
Juniper Networks
www.juniper.net/customers/support
Nokia
support.ovi.com
Red Hat
access.redhat.com
SMALL COMPANY DIVISION
Ariba
connect.ariba.com/support
Genetec
gtap.genetec.com
TiVo
support.tivo.com
Websense
www.websense.com/content/support.aspx
2010
OPEN DIVISION
Check Point Software
Technologiessupport.checkpoint.com
Cisco
www.cisco.com/techsupport
IBM Corp
www.ibm.com/supportportal
Juniper Networks
www.juniper.net//support
Microsoft (Xbox)
support.xbox.com
Novell
www.novell.com/support
SMALL COMPANY DIVISION
Blackbaud
www.blackbaud.com
Deltek
customercare.deltek.com
Jive
www.jivespace.com/jivespace/
community/support
Websense
support.websense.com
2009
OPEN DIVISION
EMC Corp.
powerlink.emc.com
Hewlett Packard (consumer)
www.hp.com/support
Juniper Networks
www.juniper.net//support
Mentor Graphics
supportnet.mentor.com
Novell
www.novell.com/support
Verizon
www.verizon.com/residentialhelp
SMALL COMPANY DIVISION
Ariba
connect.ariba.com
Articulate
www.articulate.com/support
Blackbaud
www.blackbaud.com
TriZetto
cx.trizetto.com
2008
OPEN DIVISION
Check Point Software Technologies
support.checkpoint.com
Cisco Systems
www.cisco.com/techsupport
Dell
www.dell.com/support
Intuit
turbotax.intuit.com/support
Juniper Networks
www.juniper.net/customer/support
McAfee
service.mcafee.com
Mentor Graphics
supportnet.mentor.com
Novell
www.novell.com/support
SMALL COMPANY DIVISION
Articulate
www.articulate.com/support
MadCap Software
www.madcapsoftware.com/support
2007
OPEN DIVISION
Adobe Systems
www.adobe.com/support
Cisco Systems
www.cisco.com
Dell Computer
support.dell.com
IBM
support.ibm.com/software/
support/premiumworkplace
Juniper Networks
www.juniper.net/customers/
support
McAfee
www.mcafeehelp.com
Mentor Graphics
beta.supportnet.mentor.com
Novell
www.novell.com/support
SMALL COMPANY DIVISION
Articulate
support.articulate.com
Consona (M2M)
support.m2mexpert.com
2006
OPEN DIVISION
Dell
www.support.dell.com
HP CPO
www.hp.com/cposupport
Juniper Networks
www.juniper.net/customers/support
Lucent Technologies
www.lucent.com/support
McAfee
www.mcafeehelp.com
Microsoft
support.microsoft.com
Reuters
customers.reuters.com/support
RM
www.rm.com/support
SMALL COMPANY DIVISION
Made2Manage
www.m2mexpert.com
think3
care.think3.com
2005
OPEN DIVISION
BEA Systems
support.bea.com
Cisco Systems
www.cisco.com/techsupport
Cognos
support.cognos.com
Interwoven
support.interwoven.com
McKesson ECSG
support.horizonhomecare.com
Microsoft
support.microsoft.com
RM
www.rm.com/support
Xilinx
support.xilinx.com/support
SMALL COMPANY DIVISION
Pervasive Technology
www.pervasive.com/support
think3
care.think3.com
2004
OPEN DIVISION
Apple Computer
www.apple.com/support
Cognos
support.cognos.com
Hewlett Packard
www.hp.com/go/bizsupport & www.itrc.hp.com
Interwoven
support/interwoven.com
Iomega
iomega-na-en.custhelp.com
National Instruments
support.ni.com
RM (Research Machines)
www.rm.com/support
Xilinx
support.xilinx.com/support
SMALL COMPANY DIVISION
DataDirect Technologies
www.datadirect.com/support
think3
care.think3.com
2003
OPEN DIVISION
BEA Systems
support.bea.com
Crystal Decisions
support.crystaldecisions.com
Dell Computer
dellsupport.com
Hewlett Packard
www.itrc.hp.com
Macromedia
www.macromedia.com/suppport
Mentor Graphics
www.mentor.com/supportnet
Novell
support.novell.com
Xilinx
support.xilinx.com
SMALL COMPANY DIVISION
eHelp Corp.
www.helpcommunity.ehelp.com/
Made2Manage Systems
www.m2mexpert.com
2002
OPEN DIVISION
Cisco Systems
www.cisco.com/tac
Cognos
support.cognos.com
Crystal Decisions
support.crystaldecisions.com
Microsoft Great Plains
www.greatplains.com
National Instruments
www.ni.com
Network Associates
www.mcafeehelp.com
SMALL COMPANY DIVISION
eHelp Corp.
www.helpcommunity.ehelp.com/robohelp
Lexign
support.lexign.com
Made2Manage Systems
www.m2mexpert.com
Pervasive Software
www.pervasive.com
2001
Open Division
support.cognos.com/support
Dell Computer
premiersupport.dell.com
Hewlett-Packard
itrc.hp.com
Macromedia
www.macromedia.com/support
National Instruments
www.ni.com
Symantec
www.symantec.com/techsupp
SMALL COMPANY DIVISION
4D
4dpartnercentral.com
icomXpress
support.icomxpress.com
Misty City
support.mistycity.com
think3
customercare.think3.com
2000
OPEN DIVISION
Cognos
support.cognos.com
Dell Computer
support.dell.com
Hewlett-Packard
www.itresourcecenter.hp.com
Iomega
www.iomega.com/support
Sybase
my.sybase.com
Symantec
www.symantec.com/techsupp
SMALL COMPANY DIVISION
CyberSource
www.cybersource.com/support
InstallShield Software
support.installshield.com
O’Reilly & Associates
software.oreilly.com
Wind2 Software
support.wind2.com
1999
OPEN DIVISION
CambridgeSoft
www.camsoft.com/support
Cisco Systems
www.cisco.com
Dell Computer
support.dell.com
Intel Corp.
support.intel.com
Intuit
www.proseries.com
www.intuit.com/support
www.quickbooks.com
Iomega
www.iomega.com/support
Macromedia
www.macromedia.com
Microsoft Corp.
www.microsoft.com/directaccess
www.microsoft.com/technet
www.msbpn.com/oem
support.microsoft.com/support
msdn.microsoft.com
Sybase
mysupport.sybase.com
Symantec
www.symantec.com/techsupp
1998
Open Division
Bentley Systems
www.bentley.com/support/index.htm
Cisco Systems
www.cisco.com/public/Tech_support.shtml
DataWorks Corp.
www.dataworksmpls.com
Great Plains Software
www.gps.com/customersource
Intel Corp.
support.intel.com
Microsoft Corp.
support.microsoft.com/support
Network Associates
mhd.nai.com
Novell
support.novell.com
Symantec
service.symantec.com/techsupp
Trellix Corp.
support.trellix.com