Prior Winners

Home/Awards/Prior Winners

2018

LARGE COMPANY

ESRI
https://www.esri.com/en-us/home

NetApp
https://www.netapp.com/us/index.aspx?lang=en

Nutanix
https://www.nutanix.com

Red Hat
https://access.redhat.com

SAP
https://www.sap.com/

MEDIUM COMPANY

Ivanti (Joins Hall of Fame)
https://www.ivanti.com

JDA Software
https://jda.com

NETSCOUT
https://www.netscout.com

Spirent
https://www.spirent.com

SMALL COMPANY

REPUBLIC WIRELESS
https://republicwireless.com

2017

LARGE COMPANY

Cisco
http://www.cisco.com/c/en/us/support
index.html

Huawei
support.huawei.com/enterprise

Intel
www.support.intel.com

Red Hat
https://access.redhat.com/home

Quest (formerly Dell Software)
www.quest.com/support

MEDIUM COMPANY

ivanti (formerly LANDESK)
http://community.ivanti.com

jda
http://support.jda.com

SMALL COMPANY

ipswitch
http://community.ipswitch.com

Rubrik
support.rubrik.com

Tricentis (Joins Hall of Fame)
support.tricentis.com

2016

LARGE COMPANY

Cisco
http://www.cisco.com/c/en/us/support/
index.html

Dell Software
www.software.dell.com/support

ESRI
www.newsupport.esri.com

Red Hat
https://access.redhat.com/home

Symantec
support.norton.com

MEDIUM COMPANY

Blackbaud
http://www.blackbaud.com/support

Jive
community.jivesoftware.com/community/
support/jive

LANDESK
https://community.landesk.com

Nutanix
my.nutanix.com or portal.nutanix.com

SMALL COMPANY

Tricentis
support.tricentis.com

2015

OPEN DIVISION

Cisco Systems
www.cisco.com/cisco/web/support/index.html

Dell
www.dell.com/support

Intel Security
www.intel.com/p/en_US/support

Mozy
support.mozy.com/

Oracle
support.oracle.com

MOS
support.oracle.com

Oracle Cloud
cloud.oracle.com/support

Red Hat
access.redhat.com/home

SMALL COMPANY DIVISION

Aconex
www.aconex.com/support/

Jive Software
www.jivesoftware.com/services-support/

LANDESK
www.landesk.com/support/

2014

OPEN DIVISION

Cisco
cisco.com/cisco/web/support/index.html

EMC
support.emc.com

Google Adwords
www.support.google.com/adwords

IBM
www.ibm.com/support

McAfee
support.mcafee.com

Microsoft Surface Support
www.mircosoft.com/surface/support

PTC
www.support.ptc.com

Red Hat
www.access.redhat.com/home

SMALL COMPANY DIVISION

SirsiDynix
support.sirsidynix.com

Tourplan
support.tourplan.com

2013

OPEN DIVISION

Check Point Software
www.checkpoint.com

Cisco Systems
www.cisco.com/cisco/web/support/index.html

EMC
support.emc.com

Intel
www.intel.com/p/en_US/support

Nokia
www.nokia.com/us-en/support/

PTC
www.ptc.com/support

Red Hat
access.redhat.com/home

SMALL COMPANY DIVISION

Ancestry.com
help.ancestry.com

TeamSupport
www.teamsupport.com/web-service-help-desk-support/

Tricentis
support.tricentis.com

2012

OPEN DIVISION

Cisco Systems
www.cisco.com/techsupport

Infor Global Solutions
www.infor.com/inforxtreme

Informatica
mysupport.informatica.com

Quest Software
www.quest.com

Red Hat
access.redhat.com

SAS Institute
support.sas.com

Yahoo
help.yahoo.com

SMALL COMPANY DIVISION

Blackbaud
www.blackbaud.com

Tivo
support.tivo.com

Tricentis
support.tricentis.com

2011

OPEN DIVISION

Check Point Software Technologies
support.checkpoint.com

Cisco Systems
www.cisco.com/techsupport

Hewlett Packard
www.hp.com

Juniper Networks
www.juniper.net/customers/support

Nokia
support.ovi.com

Red Hat
access.redhat.com

SMALL COMPANY DIVISION

Ariba
connect.ariba.com/support

Genetec
gtap.genetec.com

TiVo
support.tivo.com

Websense
www.websense.com/content/support.aspx

2010

OPEN DIVISION

Check Point Software
Technologiessupport.checkpoint.com

Cisco
www.cisco.com/techsupport

IBM Corp
www.ibm.com/supportportal

Juniper Networks
www.juniper.net//support

Microsoft (Xbox)
support.xbox.com

Novell
www.novell.com/support

SMALL COMPANY DIVISION

Blackbaud
www.blackbaud.com

Deltek
customercare.deltek.com

Jive
www.jivespace.com/jivespace/
community/support

Websense
support.websense.com

2009

OPEN DIVISION

EMC Corp.
powerlink.emc.com

Hewlett Packard (consumer)
www.hp.com/support

Juniper Networks
www.juniper.net//support

Mentor Graphics
supportnet.mentor.com

Novell
www.novell.com/support

Verizon
www.verizon.com/residentialhelp

SMALL COMPANY DIVISION

Ariba
connect.ariba.com

Articulate
www.articulate.com/support

Blackbaud
www.blackbaud.com

TriZetto
cx.trizetto.com

2008

OPEN DIVISION

Check Point Software Technologies
support.checkpoint.com

Cisco Systems
www.cisco.com/techsupport

Dell
www.dell.com/support

Intuit
turbotax.intuit.com/support

Juniper Networks
www.juniper.net/customer/support

McAfee
service.mcafee.com

Mentor Graphics
supportnet.mentor.com

Novell
www.novell.com/support

SMALL COMPANY DIVISION

Articulate
www.articulate.com/support

MadCap Software
www.madcapsoftware.com/support

2007

OPEN DIVISION

Adobe Systems
www.adobe.com/support

Cisco Systems
www.cisco.com

Dell Computer
support.dell.com

IBM
support.ibm.com/software/
support/premiumworkplace

Juniper Networks
www.juniper.net/customers/
support

McAfee
www.mcafeehelp.com

Mentor Graphics
beta.supportnet.mentor.com

Novell
www.novell.com/support

SMALL COMPANY DIVISION

Articulate
support.articulate.com

Consona (M2M)
support.m2mexpert.com

2006

OPEN DIVISION

Dell
www.support.dell.com

HP CPO
www.hp.com/cposupport

Juniper Networks
www.juniper.net/customers/support

Lucent Technologies
www.lucent.com/support

McAfee
www.mcafeehelp.com

Microsoft
support.microsoft.com

Reuters
customers.reuters.com/support

RM
www.rm.com/support

SMALL COMPANY DIVISION

Made2Manage
www.m2mexpert.com

think3
care.think3.com

2005

OPEN DIVISION

BEA Systems
support.bea.com

Cisco Systems
www.cisco.com/techsupport

Cognos
support.cognos.com

Interwoven
support.interwoven.com

McKesson ECSG
support.horizonhomecare.com

Microsoft
support.microsoft.com

RM
www.rm.com/support

Xilinx
support.xilinx.com/support

SMALL COMPANY DIVISION

Pervasive Technology
www.pervasive.com/support

think3
care.think3.com

2004

OPEN DIVISION

Apple Computer
www.apple.com/support

Cognos
support.cognos.com

Hewlett Packard
www.hp.com/go/bizsupport & www.itrc.hp.com

Interwoven
support/interwoven.com

Iomega
iomega-na-en.custhelp.com

National Instruments
support.ni.com

RM (Research Machines)
www.rm.com/support

Xilinx
support.xilinx.com/support

SMALL COMPANY DIVISION

DataDirect Technologies
www.datadirect.com/support

think3
care.think3.com

2003

OPEN DIVISION

BEA Systems
support.bea.com

Crystal Decisions
support.crystaldecisions.com

Dell Computer
dellsupport.com

Hewlett Packard
www.itrc.hp.com

Macromedia
www.macromedia.com/suppport

Mentor Graphics
www.mentor.com/supportnet

Novell
support.novell.com

Xilinx
support.xilinx.com

SMALL COMPANY DIVISION

eHelp Corp.
www.helpcommunity.ehelp.com/

Made2Manage Systems
www.m2mexpert.com

2002

OPEN DIVISION

Cisco Systems
www.cisco.com/tac

Cognos
support.cognos.com

Crystal Decisions
support.crystaldecisions.com

Microsoft Great Plains
www.greatplains.com

National Instruments
www.ni.com

Network Associates
www.mcafeehelp.com

SMALL COMPANY DIVISION

eHelp Corp.
www.helpcommunity.ehelp.com/robohelp

Lexign
support.lexign.com

Made2Manage Systems
www.m2mexpert.com

Pervasive Software
www.pervasive.com

2001

Open Division
Cognos
support.cognos.com/support
Dell Computer
premiersupport.dell.com
Hewlett-Packard
itrc.hp.com
Macromedia
www.macromedia.com/support
National Instruments
www.ni.com

Symantec
www.symantec.com/techsupp

SMALL COMPANY DIVISION

4D
4dpartnercentral.com

icomXpress
support.icomxpress.com

Misty City
support.mistycity.com

think3
customercare.think3.com

2000

OPEN DIVISION

Cognos
support.cognos.com

Dell Computer
support.dell.com

Hewlett-Packard
www.itresourcecenter.hp.com

Iomega
www.iomega.com/support

Sybase
my.sybase.com

Symantec
www.symantec.com/techsupp

SMALL COMPANY DIVISION

CyberSource
www.cybersource.com/support

InstallShield Software
support.installshield.com

O’Reilly & Associates
software.oreilly.com

Wind2 Software
support.wind2.com

1999

Open Division
CambridgeSoft
www.camsoft.com/support
Cisco Systems
www.cisco.com
Dell Computer
support.dell.com
Intel Corp.
support.intel.com
Intuit
www.proseries.com
www.intuit.com/support
www.quickbooks.com
Iomega
www.iomega.com/support
Macromedia
www.macromedia.com

Microsoft Corp.
www.microsoft.com/directaccess
www.microsoft.com/technet
www.msbpn.com/oem
support.microsoft.com/support
msdn.microsoft.com

Sybase
mysupport.sybase.com

Symantec
www.symantec.com/techsupp

1998

Open Division

Bentley Systems
www.bentley.com/support/index.htmCisco Systems
www.cisco.com/public/Tech_support.shtml
DataWorks Corp.
www.dataworksmpls.comGreat Plains Software
www.gps.com/customersourceIntel Corp.
support.intel.comMicrosoft Corp.
support.microsoft.com/supportNetwork Associates
mhd.nai.com

Novell
support.novell.com

Symantec
service.symantec.com/techsupp

Trellix Corp.
support.trellix.com