Passionate About Support? Come to our Conference on Advanced AI Tools Next March 27&28, Hosted by ServiceNow in San Diego.
$850 Early Bird Pricing Only Available until Dec. 31st

AI tools are revolutionizing support! Want to find out how? Come to our conference and learn from those who are already doing it. Our conference is limited to 100 people, so you can get up close and personal with our speakers. They all know a lot about AI support tools and are willing to share.


Lily Ryzebol, Watson in Support Offerings Mgr at IBM                           Sameer Patkar, VP Product Mgmt, Oracle Support                                         Sean Rivers, Director of Technology, Republic Wireless                         Jennifer Macintosh, VP Customer Experience, Coveo                                     Arnfinn Austefjord, Product Mngmt Director, ServiceNow                       Robert Johnson, CEO of TeamSupport                                               Pradeep Rathinam, CEO of AnswerIQ                                                       Alok Ramsisaria, CEO of  Grazitti Interactive                                                 Dave Jobling, Sr. Program Mgr, User Experience Global Support Programs & Operations with Birgit Hansen, Content Mgr. Tableau

Early bird pricing is $850, it will be $1,250 after Dec. 31st, 2018. Go here to register:

ASP Free Webinar January 17th at 9:00am With Dan Nowitz of PTC Discussing AI Support Tools

Dan, PTC’s Application Owner of Digital Prototyping for Customer Success Operations was the most informative person we interviewed for our report on Advanced AI Tools for Support. He has been working on them for a while and has had the time to look at developing your own tools, using a platform, and using a packaged app. His background is support, so he really understands what the tradeoffs mean for each different approach. He will be interviewed by Robert Johnson, CEO of TeamSupport as part of ASP’s partnership with them for webinars. the webinar will be recorded, so if you register and cannot attend live, you can view the recording later. Go here to register (required):

New Report On Advanced Artificial Intelligence Tools for Support is Online Now

The new generation of AI tools is going to revolutionize support. It is not just bots, but Machine Learning, Natural Language Processing, Sentiment Analysis, and Predictive Analytics. These and more AI techniques will change the way that we deliver support and those changes are already underway. Our report has interviews with 13 different companies, including:




Red Hat





Grazitti Interactive



Republic Wireless.

Some made their own tools and others bought tools. All of them have information to share with you. Many of the individuals interviewed will be presenting at our conference on AI tools in San Diego next March, hosted by ServiceNow. Members can just login and the report will be right there to download. You can purchase it for $300, but membership for a year only costs $150 and you get all of our reports.

Report on 2018 Top Ten Competition Available Now

This report on our twentieth annual competition features essays from all ten companies that were this year’s winners. It also has a trends analysis, average scores in all 25 categories that were scored, a list of judges, and much more. It can be purchased for $300 or you can become a member for a year for only $150 and get this report plus all of our other reports. To get it, just login and it will be right there.

2018 Top Ten Support Websites Announced

This is the 20th year that ASP has held a competition for the Top Ten Best Support Websites. Each site is judged by at least five independent judges, who are vetted for competency and conflict of interest with the site that they are judging. They score the sites in 25 different categories. Every entrant receives a custom individual report detailing their average scores versus the average score for their size company. Judges also provide comments that are priceless in determining how to improve the sites. ASP publishes an approximately 125 page report with essays for each TopTen site, trends in the year’s competition, average scores for each category and size company and more. This year’s report should be available by the end of August. The report is free to members and available to others for purchase. Just login to get the latest report. This years Top Ten are listed below in alphabetical order for each group. ASP does not list rankings. Please note that Ivanti, with it’s fourth Top Ten, joins our Hall of Fame.

Large Companies




Red Hat


Medium Sized Companies

Ivanti (Joins Hall of Fame)

JDA Software



Small Companies

Republic Wireless


Free to Members, Just login or go to Members page, reports will be right there for download. To Purchase for $300, Click on Order

Membership is only $150 for a year and you get all the reports

2018 Research Reports
2018 Advanced AI Tools
2018 Top Ten Best Web Support Sites of 2018
2018 When Fast Isn’t Fast Enough
2018 A Report on ASP’s Conference on Transforming Support
2017 Research Reports
2017 ASP Support & Services Financial Ratios Report
2017 Top Ten Best Web Support Sites of 2017
2017 ASP Salary Survey Report
2017 The Changing Expectations of Support
2016 Research Reports
2016 Customer Satisfaction, the Customer Experience, Customer Success and Customer Effort
2016 Tricentis Report
2016 Ten Best Web Support Sites of 2016
2016 Technical Support Salary Survey
2015 Research Reports
2015 OnBoarding
2015 Top Ten Best Web Support Sites 2015
2015 IOT
2015 Technical Support Salary Survey
2014 Research Reports
2014 Maintenance & Service Ratios
2014 Top Ten Best Web Support Sites of 2014
2014 Technical Support Salary Survey
2014 Social Media Survey
2013 Research Reports
2013 Saas Transition
2013 Technical Support Salary Survey
2013 Top Ten Best Web Support Sites of 2013
2013 Maintenance & Service Ratios
2012 Research Reports
2012 Maintenance & Service Ratios
2012 Top Ten Best Web Support Sites of 2012





$600and up - yearly




Access to Members Only

ASP Reports

Monthly ASP Newsletter

Unlimited Individual Memberships

Discounts for Many Non-ASP Events

Double Discounts at ASP Workshops