9 03, 2022

The Support Experience

By |Categories: ASP, ASP Blog, Customer Success, Support|Tags: , , |

ASP is partnering with SupportLogic to help them with their upcoming event SXLive. This conference will be virtual on April 5-7, 2022. The focus is on the Support Experience, something that we believe is of vital importance in this subscription economy for technology (and other) products and services.

11 01, 2022

ASP , TSANet, & FT Works-Leaders Workshops

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ASP, TSANet and FT Works today announced remote workshops for Support Leaders. There will be six sessions over six consecutive weeks, February 24, March 3rd, March10, March 17, March 24, and March 31, 2022. Registration is now open.

27 12, 2021

ASP , TSANet, & FT Works-Support Engineers Workshops

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ASP, TSANet and FT Works today announced remote workshops for Technical Support Engineers. There will be three two-hour sessions over three consecutive weeks, February 17, 24, & March 3rd.

29 08, 2021

ASP Announces Best Support Websites of 2021

By |Categories: ASP, ASP 10 Best Web Support Sites, ASP Blog, ASP News|

Press Release August 26, 2021 Hot Springs, AR 71913 ASP Best Support Websites of 2021 Announced Al Hahn, Executive director of the Association of Support Professionals (ASP) today announced the winners of ASP's Best Support Websites 2021 competition. The top scoring websites were, (In Alphabetical Order:) NetApp Nutanix PowerSchool Red Hat Extra praise was garnered

2 06, 2021

The Power of Communities

By |Categories: ASP, ASP Blog, Customer Success, Support|Tags: , , |

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

28 04, 2021

You Need Excellent Self-Support for Your Digital Transformation

By |Categories: ASP, ASP Blog, Customer Success, Support|Tags: , , |

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

11 10, 2020

Customer Success + Support: A Natural Partnership

By |Categories: ASP, ASP Blog, Customer Success, Support|

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

11 05, 2020

3 Questions to Ask–and 3 Ways to Improve Your Surveys Today!

By |Categories: ASP, ASP Blog|Tags: , , , , |

Have you ever wondered if those surveys companies relentlessly send are missing the point? You’re right. Most surveys are so flawed they’re broken. In this post, I’ll look at three ways to improve your surveys—because if flawed surveys are everywhere, possibly yours have a few problem areas too!

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