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NetApp – 2019 ASP Top Ten Winner Profile

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Congratulations to NetApp

NetApp is a 2019 Top Ten winner in the large-sized company group. This was their second win in the past two years. They are obviously doing many things right. NetApp’s two recent wins highlight their continuing site improvement efforts. They appear to understand user expectations for support continue to change and they must continue their efforts to improve all aspects of their self-service site and its use, such as through Google. This company does not rest on their laurels, but works hard to continue to evolve their site. We look forward to seeing what changes they make for next year.

Learn how the NetApp team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts.  This report includes Top Ten Judges Comments (new for 2019) and the winning essay submitted by the NetApp team.

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NetApp is a 2019 Top Ten winner in the large-sized company group.   Learn how the NetApp team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts.

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Chris Vejan, Digital Support Comres Lead
At Cisco we've entered ASP's "Top Ten" for years for both the reality check and the visability
The Association of Support Professionals Top 10 Support Sites Award is immensely valuable for Jive. Not only does it provide recognition for our online support solution, it also gives reliable insight and feed back from industry experts that we implement to be even better the following year.
Kevin Williams, Jive Software
The Association of Support Professionals Top 10 Support Web Sites was a great process for our team to work through. Along with being a great opportunity to showcase the work of the many teams that contribute to our online support experience, the submission process itself helped in along some very well defined dimensions, where we stood among our peers. The breakdown of feedback across those dimensions then helped us identify and prioritize improvements that would most benefit our customers. I highly recommend the submission process as a means to help your top opportunities and feed your overall roadmap.
Matt Phillips, Symantec
The Red Hat Customer Portal being named one of the 10 Best Web Support Sites for six years in a row is a humbling experience, and feedback we receive from the judges each year shows there is always room for further improvement. These insights from judges assist us in planning our development and strategy to better engage our customers and stay competitive in the industry year after year.
James Moran, Red Hat Customer Portal Director
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