For the last 21 years, ASP has held a competition for the Top Ten Best Support Websites. The competition has become a virtual state-of the-art for self -support websites. If you would like to learn more about ASP Top Ten Web Site Awards, click here.
We changed the scoring this year to put more emphasis on user experience, access to different languages and disabilities, and metrics. The result was a noticeable drop in overall scores. Essentially, we raised the bar, which was exactly what we intended.
We changed the way the reports are structured. Instead of one large 145-page report with everything. We split is up into bite-sized chunks. There is an overall report with trends and Observations from the 2019 Competition, another with Best Practices and Benchmarks, and the essays are now being published as individual winning site profiles.
You can now choose more exactly what you want to read about, or you can still read all the reports. There is a brief excerpt for each report, so you can sample what you might get.
If you are an ASP member you can access these reports for free. Add the reports to your cart and check out, members will not be charged.
If you are not an ASP member can purchase any report, the price is $360 for one report, although individual membership is only $180 for a full year and you then get all our reports, even back years. Learn about ASP Membership programs.
There is quite a bit of new content on our site now, and we have announced a partnership with ServiceXRG for more research, so stay tuned for more. ASP has been expanding over the last year or two and we are changing our site a bit at a time. We want to become the hub of the support community, so you can expect more changes to come.