ASP Announces 2020 Conference, Customer Success + Support: A Powerful Partnership

ASP Announces 2020 Conference,  Customer Success + Support: A Powerful Partnership.  Join the ASP in Dallas to learn how companies define and deliver support for outcomes that customers want.

Mar 24 – 25, 2020 Dallas TX

After discussing it with our Member’s Advisory Board, we have decided to have a conference in March of 2020. It will be hosted in Dallas, Texas by TeamSupport. The theme was also selected by the Member’s Advisory Board. It was an easy decision because everyone who attended the 2019 conference remembers that the most spirited discussion was about Customer Success. Apparently, there are lots of questions and much to discuss because the discussion ran on for quite a while. We expect that this will continue at the 2020 conference.

Conference Hosted By

We already have several interesting presenters lined up and there will be more. So far, they include Mikael Blaisdell, the founder and Executive Director of the Customer Success Association. The chair of our Member’s Advisory Board, Jerry Stalick, VP of Customer Success at F5 Networks will present, along with his counterpart VP of Support, Ron Runyon and their Sr. Director of Enterprise Success, Erika Cowen. This is the sort of closely connected team that we all need to hear from.

Then there is Mohammed Ajouz, SVP & Global Head of Product Support at SAP. We are talking with Rubrik, Solidworks, Oracle, and Francoise Tourniare as well and expect all of them to present. Some presentation slots are still open, so if you feel that you have a relevant topic to present, please contact me at ahahn@asponline.com.

This will be our third conference. All of the prior conference have been intimate affairs, with lots of interactions. The attendees tend to be VPs/Directors of Support, along with some of their teams. I have recently noticed that some of the executives in our membership have added success to their support responsibilities. We will hear from several of them. I expect 100-200 attendees. This allows everyone to interact with our presenters, not only during their presentations, but throughout the conference as well.  This year, we had a delightful evening in San Diego with a cocktail party that ended with many small discussion groups around a communal firepit. We will build the agenda around interactive sessions, but we will avoid breakout groups that splinter off from the main events. While you can find larger events, you will not find one that is as focused on support activities. As usual there will be early-bird discounts, but only until Dec.15th. ASP members get substantial discounts.

For More Information and to Register

Date And Time

Tue, Mar 24, 2020, 8:00 AM –

Wed, Mar 25, 2020, 4:00 PM CDT

Add to Calendar

Location

2101 Ross Ave.

Dallas, TX 75201

View Map

Registration

To register, go here.

Related Posts

Resideo – 2019 ASP Top Ten Winner Profile

Resideo is a 2019 Top Ten winner in our large company group. This is their first time in the Top Ten and they are to be commended for doing so well. That said, it is apparent that they still have a ways to go to catch up to some of the more elite companies, such as Red Hat. This is a very good start, however and a great achievement for them. We look forward to seeing how they continue to improve their site next year. Learn how the Resideo team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts.

Red Hat – 2019 ASP Top Ten Winner Profile

RedHat is a 2019 Top Ten winner in the large-sized company group. This was their ninth win in a row. They are obviously doing many things right. RedHat’s many wins highlight their continuing site improvement efforts. They appear to understand user expectations for support continue to change and they must continue their efforts to improve all aspects of their self-service site and its use, such as through Google. This company does not rest on their laurels, but works hard to continue to evolve their site. Learn how the Red Hat team has developed its most recent web support capabilities and been recognized nine times by the ASP for their web support efforts.

NetApp – 2019 ASP Top Ten Winner Profile

NetApp is a 2019 Top Ten winner in the large-sized company group. This was their second win in the past two years. Learn how the NetApp team has developed its most recent web support capabilities.

Quest – 2019 ASP Top Ten Winner Profile

Quest is a 2019 Top Ten winner in the medium-sized company group. Learn how the Quest team has developed its most recent web support capabilities and been recognized five times by the ASP for their web support efforts (as Quest Software and as part of Dell). This report includes Top Ten Judges Comments (new for 2019) and the winning essay submitted by the Quest team.