29 08, 2021

ASP Announces Best Support Websites of 2021

By |Categories: ASP, ASP 10 Best Web Support Sites, ASP Blog, ASP News|

Press Release August 26, 2021 Hot Springs, AR 71913 ASP Best Support Websites of 2021 Announced Al Hahn, Executive director of the Association of Support Professionals (ASP) today announced the winners of ASP's Best Support Websites 2021 competition. The top scoring websites were, (In Alphabetical Order:) NetApp Nutanix PowerSchool Red Hat Extra praise was garnered

2 06, 2021

The Power of Communities

By |Categories: ASP, ASP Blog, Customer Success, Support|Tags: , , |

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

28 04, 2021

You Need Excellent Self-Support for Your Digital Transformation

By |Categories: ASP, ASP Blog, Customer Success, Support|Tags: , , |

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

11 10, 2020

Customer Success + Support: A Natural Partnership

By |Categories: ASP, ASP Blog, Customer Success, Support|

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

11 05, 2020

3 Questions to Ask–and 3 Ways to Improve Your Surveys Today!

By |Categories: ASP, ASP Blog|Tags: , , , , |

Have you ever wondered if those surveys companies relentlessly send are missing the point? You’re right. Most surveys are so flawed they’re broken. In this post, I’ll look at three ways to improve your surveys—because if flawed surveys are everywhere, possibly yours have a few problem areas too!

28 04, 2020

Changing Expectations of Support

By |Categories: ASP, ASP Blog|Tags: , , , |

People are far less willing to “go somewhere” on the web to get support. They expect it to be where they are. You might think it’s unfair, but if a user today is having a problem (especially in a mobile experience), they are very unlikely to go to your website, navigate to support, log in, and only then engage with you.

23 04, 2020

ASP Best Support Websites Replaces the Top Ten

By |Categories: ASP, ASP Blog|Tags: , , , , |

Think of challenging times as a chance to build a stronger team. Going through tough times together, if done well and successfully, bonds team members together, quickly and deeply. This is your chance as a leader. How do you do that?

22 04, 2020

Use the Forced Working-From-Home to Build a Stronger Team

By |Categories: ASP, ASP Blog|Tags: , , , , |

Think of challenging times as a chance to build a stronger team. Going through tough times together, if done well and successfully, bonds team members together, quickly and deeply. This is your chance as a leader. How do you do that?