Self-Help

31 10, 2019

Resideo – 2019 ASP Top Ten Winner Profile

By Al Hahn|Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: resideo, self-help, self-service, top ten, web support|

Resideo is a 2019 Top Ten winner in our large company group. This is their first time in the Top Ten and they are to be commended for doing so well. That said, it is apparent that they still have a ways to go to catch up to some of the more elite companies, such as Red Hat. This is a very good start, however and a great achievement for them. We look forward to seeing how they continue to improve their site next year. Learn how the Resideo team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts.

31 10, 2019

Red Hat – 2019 ASP Top Ten Winner Profile

By Al Hahn|Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: red hat, self-help, self-service, top ten, web support|

RedHat is a 2019 Top Ten winner in the large-sized company group. This was their ninth win in a row. They are obviously doing many things right. RedHat’s many wins highlight their continuing site improvement efforts. They appear to understand user expectations for support continue to change and they must continue their efforts to improve all aspects of their self-service site and its use, such as through Google. This company does not rest on their laurels, but works hard to continue to evolve their site. Learn how the Red Hat team has developed its most recent web support capabilities and been recognized nine times by the ASP for their web support efforts.

18 10, 2019

NetApp – 2019 ASP Top Ten Winner Profile

By Al Hahn|Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: netapp, self-help, self-service, top ten, web support|

NetApp is a 2019 Top Ten winner in the large-sized company group. This was their second win in the past two years. Learn how the NetApp team has developed its most recent web support capabilities.

1 10, 2019

Quest – 2019 ASP Top Ten Winner Profile

By Al Hahn|Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: quest, self-help, self-service, top ten, web support|

Quest is a 2019 Top Ten winner in the medium-sized company group. Learn how the Quest team has developed its most recent web support capabilities and been recognized five times by the ASP for their web support efforts (as Quest Software and as part of Dell). This report includes Top Ten Judges Comments (new for 2019) and the winning essay submitted by the Quest team.

18 09, 2019

Web Support Best Practices, Benchmarks and Observations from the 2019 ASP Top Ten Awards Competition Now Available

By Al Hahn|Categories: ASP, ASP 10 Best Web Support Sites, ASP News, Self-Help|Tags: ASP, self-help, top ten, web support|

Web support best practices, benchmarks and observations from the 2019 ASP Top Ten Awards competition are now available in two new report from the ASP.

At Cisco we've entered ASP's "Top Ten" for years for both the reality check and the visability

Chris Vejan, Digital Support Comres Lead

The Association of Support Professionals Top 10 Support Sites Award is immensely valuable for Jive. Not only does it provide recognition for our online support solution, it also gives reliable insight and feed back from industry experts that we implement to be even better the following year.

Kevin Williams, Jive Software

The Association of Support Professionals Top 10 Support Web Sites was a great process for our team to work through. Along with being a great opportunity to showcase the work of the many teams that contribute to our online support experience, the submission process itself helped in along some very well defined dimensions, where we stood among our peers. The breakdown of feedback across those dimensions then helped us identify and prioritize improvements that would most benefit our customers. I highly recommend the submission process as a means to help your top opportunities and feed your overall roadmap.

Matt Phillips, Symantec

[/fusion_testimonial]

The Red Hat Customer Portal being named one of the 10 Best Web Support Sites for six years in a row is a humbling experience, and feedback we receive from the judges each year shows there is always room for further improvement. These insights from judges assist us in planning our development and strategy to better engage our customers and stay competitive in the industry year after year.

James Moran, Red Hat Customer Portal Director