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About Al Hahn

Al Hahn is the Executive Director of the Association of Support Professionals.
9 09, 2019

The ASP Extends Member Access to Enhanced Support Industry Research

By |Categories: ASP News|Tags: , , |

The Association of Support Professionals (ASP) and ServiceXRG are pleased to announce a partnership to enhance and extend the quality and availability of support industry research. Through this partnership, ServiceXRG and the ASP will collaborate on the development of new Support industry research studies and extend access to research reports, playbooks and articles to ASP members.

7 08, 2019

Taking the Top Ten Report Into a New Era

By |Categories: ASP 10 Best Web Support Sites, ASP News|Tags: , , |

This year was our 21st competition of support websites and based on the learning from all these past years, we made significant changes to our scoring model. With the 2019 Top Ten Report soon to be published, we’re excited to announce some changes and improvements to the report itself and ASP as a whole which will help deliver ever more value to our members.