Al Hahn – ASP

About Al Hahn

Al Hahn is the Executive Director of the Association of Support Professionals.

31 10, 2019

Resideo – 2019 ASP Top Ten Winner Profile

By Al Hahn|Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: resideo, self-help, self-service, top ten, web support|

Resideo is a 2019 Top Ten winner in our large company group. This is their first time in the Top Ten and they are to be commended for doing so well. That said, it is apparent that they still have a ways to go to catch up to some of the more elite companies, such as Red Hat. This is a very good start, however and a great achievement for them. We look forward to seeing how they continue to improve their site next year. Learn how the Resideo team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts.

31 10, 2019

Red Hat – 2019 ASP Top Ten Winner Profile

By Al Hahn|Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: red hat, self-help, self-service, top ten, web support|

RedHat is a 2019 Top Ten winner in the large-sized company group. This was their ninth win in a row. They are obviously doing many things right. RedHat’s many wins highlight their continuing site improvement efforts. They appear to understand user expectations for support continue to change and they must continue their efforts to improve all aspects of their self-service site and its use, such as through Google. This company does not rest on their laurels, but works hard to continue to evolve their site. Learn how the Red Hat team has developed its most recent web support capabilities and been recognized nine times by the ASP for their web support efforts.

29 10, 2019

ASP Announces 2020 Conference, Customer Success + Support: A Powerful Partnership

By Al Hahn|Categories: ASP, ASP Conferences, Conference|Tags: customer success, CX, event, support|

ASP Announces 2020 Conference Customer Success + Support: A Powerful Partnership. Join the ASP in Dallas March 24 - 25, 2020 to learn how companies define and deliver support for outcomes that customers want.

18 10, 2019

NetApp – 2019 ASP Top Ten Winner Profile

By Al Hahn|Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: netapp, self-help, self-service, top ten, web support|

NetApp is a 2019 Top Ten winner in the large-sized company group. This was their second win in the past two years. Learn how the NetApp team has developed its most recent web support capabilities.

1 10, 2019

Quest – 2019 ASP Top Ten Winner Profile

By Al Hahn|Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: quest, self-help, self-service, top ten, web support|

Quest is a 2019 Top Ten winner in the medium-sized company group. Learn how the Quest team has developed its most recent web support capabilities and been recognized five times by the ASP for their web support efforts (as Quest Software and as part of Dell). This report includes Top Ten Judges Comments (new for 2019) and the winning essay submitted by the Quest team.

18 09, 2019

Web Support Best Practices, Benchmarks and Observations from the 2019 ASP Top Ten Awards Competition Now Available

By Al Hahn|Categories: ASP, ASP 10 Best Web Support Sites, ASP News, Self-Help|Tags: ASP, self-help, top ten, web support|

Web support best practices, benchmarks and observations from the 2019 ASP Top Ten Awards competition are now available in two new report from the ASP.

9 09, 2019

The ASP Extends Member Access to Enhanced Support Industry Research

By Al Hahn|Categories: ASP News|Tags: asp news, research, studies|

The Association of Support Professionals (ASP) and ServiceXRG are pleased to announce a partnership to enhance and extend the quality and availability of support industry research. Through this partnership, ServiceXRG and the ASP will collaborate on the development of new Support industry research studies and extend access to research reports, playbooks and articles to ASP members.

7 08, 2019

Taking the Top Ten Report Into a New Era

By Al Hahn|Categories: ASP 10 Best Web Support Sites, ASP News|Tags: self-help, top ten, web support|

This year was our 21st competition of support websites and based on the learning from all these past years, we made significant changes to our scoring model. With the 2019 Top Ten Report soon to be published, we’re excited to announce some changes and improvements to the report itself and ASP as a whole which will help deliver ever more value to our members.

1 08, 2019

ASP Announces 2019 Top Ten Best Support Websites

By Al Hahn|Categories: ASP 10 Best Web Support Sites, ASP News|Tags: Top 10, web support|

After our 21styear of this competition, we are happy to announce the winners for 2019.

4 03, 2019

Where is Support Going?

By Al Hahn|Categories: AI, ASP, Customer Success, Support, Transformation|

Return to List of Recent Blog Posts ASP’s conference in March, hosted by ServiceNow in San Diego, was all about Artificial Intelligence (AI) in support. This, plus many conversations that I have had in the last year with support leaders has got me thinking about where support is going. This is, of

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About Al Hahn

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