AHahn

About Al Hahn

Al Hahn is the Executive Director of the Association of Support Professionals.
31 10, 2019

Resideo – 2019 ASP Top Ten Winner Profile

By |Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: , , , , |

Resideo is a 2019 Top Ten winner in our large company group. This is their first time in the Top Ten and they are to be commended for doing so well. That said, it is apparent that they still have a ways to go to catch up to some of the more elite companies, such as Red Hat. This is a very good start, however and a great achievement for them. We look forward to seeing how they continue to improve their site next year. Learn how the Resideo team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts.

31 10, 2019

Red Hat – 2019 ASP Top Ten Winner Profile

By |Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: , , , , |

RedHat is a 2019 Top Ten winner in the large-sized company group. This was their ninth win in a row. They are obviously doing many things right. RedHat’s many wins highlight their continuing site improvement efforts. They appear to understand user expectations for support continue to change and they must continue their efforts to improve all aspects of their self-service site and its use, such as through Google. This company does not rest on their laurels, but works hard to continue to evolve their site. Learn how the Red Hat team has developed its most recent web support capabilities and been recognized nine times by the ASP for their web support efforts.

1 10, 2019

Quest – 2019 ASP Top Ten Winner Profile

By |Categories: ASP, ASP 10 Best Web Support Sites, Self-Help|Tags: , , , , |

Quest is a 2019 Top Ten winner in the medium-sized company group. Learn how the Quest team has developed its most recent web support capabilities and been recognized five times by the ASP for their web support efforts (as Quest Software and as part of Dell). This report includes Top Ten Judges Comments (new for 2019) and the winning essay submitted by the Quest team.

9 09, 2019

The ASP Extends Member Access to Enhanced Support Industry Research

By |Categories: ASP News|Tags: , , |

The Association of Support Professionals (ASP) and ServiceXRG are pleased to announce a partnership to enhance and extend the quality and availability of support industry research. Through this partnership, ServiceXRG and the ASP will collaborate on the development of new Support industry research studies and extend access to research reports, playbooks and articles to ASP members.

7 08, 2019

Taking the Top Ten Report Into a New Era

By |Categories: ASP 10 Best Web Support Sites, ASP News|Tags: , , |

This year was our 21st competition of support websites and based on the learning from all these past years, we made significant changes to our scoring model. With the 2019 Top Ten Report soon to be published, we’re excited to announce some changes and improvements to the report itself and ASP as a whole which will help deliver ever more value to our members.

4 03, 2019

Where is Support Going?

By |Categories: AI, ASP, Customer Success, Support, Transformation|

Return to List of Recent Blog Posts ASP’s conference in March, hosted by ServiceNow in San Diego, was all about Artificial Intelligence (AI) in support. This, plus many conversations that I have had in the last year with support leaders has got me thinking about where support is going. This is, of

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