ASP Best Support Websites of 2026
Hahn noted: "Average scores for the top websites have been increasing over the past few years. This year we saw our highest-ever score from Red Hat with an average of 895 points (out of 1,000).
12 08, 2026
13 03, 2026
ASP Best Support Websites of 2025
Each year ASP awards the best support websites. We have been doing this for 28 years. I will tell you how sites are judged and awarded, but that is not the most important part of this activity.
13 03, 2026
ASP Best Support Websites of 2024
Each year ASP awards the best support websites. We have been doing this for 27 years. I will tell you how sites are judged and awarded, but that is not the most important part of this activity.
3 09, 2025
AI for Support Portals
Support Portals are a necessity today. Users won't call support unless they are very desperate and making them desperate is not the way to keep them happy
19 07, 2023
Support Resources Don’t Fall From The Sky
It's obvious that support needs resources. What is not so obvious is how to get them. It is the support leader's primary job to get resources for their organization.
21 06, 2023
Mastering the Large Language Models(LLMs) Landscape: 5 Considerations for Customer Support Leaders
It took Facebook a total of 4.5 years to hit the 100 million users mark. WhatsApp and Instagram achieved that feat in 3.5 and 2.5 years respectively.
21 06, 2023
Self-Service Rules, Most of the Time
In today's world, self-service rules. Most people want to do everything on their smartphones. With minimal effort. They demand a great experience while doing these things.
27 03, 2023
ASP Best Support Websites of 2023
Each year ASP awards the best support websites. We have been doing this for 26 years. I will tell you how sites are judged and awarded, but that is not the most important part of this activity.
11 08, 2022
ASP Announces Best Support Websites of 2022
Al Hahn, Executive director of the Association of Support Professionals (ASP) today announced the winners of ASP's Best Support Websites 2022 competition.
22 06, 2022
Issue Resolution Should be the Beginning and Not the End!!
It’s pretty natural that Customer Success representatives or teams celebrate once an issue is resolved. Customers also tend to relax because the service or the software is restored and back to being operational.