Technology pundits are always on the lookout for “disruptive” changes in the software world, but they’ve consistently missed one of the biggest transformations of the last few years—the greatly expanded role of services. Though there are still major companies (notably Microsoft) that remain almost exclusively product-centric, most successful software vendors these days have adopted a business model that depends heavily on services. Among larger companies, services typically generate more than half of all corporate revenues; for powerhouse vendors like SAP and Oracle, the services ratio often exceeds two-thirds of revenues and a substantially larger share of profits. That shift in emphasis from products to services has happened quietly, but it’s definitely the new economic reality of the software business.- Over the years, we’ve noticed that the site developers who enter each year’s Best Sites competition often focus on an ever-changing short list of common challenges that have shaped their current upgrade strategies. This year, clearly, one high-priority concern has been how to create bigger and better online communities—and that’s a trend with big implications.
- How does a company set appropriate salaries for the jobs it has to fill? The conventional answer is that HR managers are supposed to offer “market-based” pay—that is, high enough to attract (or retain) talented people, but not more generous than is necessary to fill those jobs. But that answer doesn’t tell us where “market-based” benchmarks come from. In actual practice, companies typically look at salaries at peer-level companies, to get apples-to-apples alignment with the pay levels that their most direct counterparts are currently offering.
- The Top Ten Best Web Support Performance Categories and maximum scoring values are introduced and defined in this report. This Report is included with ASP membership. Not an ASP Member? Join Today
- Here are some of the notable observations from the essays of the winning sites. They are listed below and explained in this report. This Report is included with ASP membership. Not an ASP Member? Join Today
- Quest is a 2019 Top Ten winner in the medium-sized company group. Learn how the Quest team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member? Join Today
- NetApp is a 2019 Top Ten winner in the large-sized company group. This was their second win in the past two years. Learn how the NetApp team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member? Join Today
- Resideo is a 2019 Top Ten winner in our large company group. This is their first time in the Top Ten and they are to be commended for doing so well. Learn how the Resideo team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member? Join Today
- RedHat is a 2019 Top Ten winner in the large-sized company group. This was their ninth win in a row. Learn how the Red Hat team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member? Join Today
- Clio was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group. Learn how the Clio team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member? Join Today
- Veritas was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group. Learn how the Veritas team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member? Join Today
- Symantec was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group. Learn how the Symantec team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member? Join Today
