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Progress was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group. Learn how the Progress team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member? Join Today- Republic Wireless was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group. Learn how the Republic Wireless team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member? Join Today
- Rubrik was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group. Learn how the Rubrik team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member? Join Today
- Symantec was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group. Learn how the Symantec team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member? Join Today
- Veritas was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group. Learn how the Veritas team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member? Join Today
- Clio was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group. Learn how the Clio team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member? Join Today
- RedHat is a 2019 Top Ten winner in the large-sized company group. This was their ninth win in a row. Learn how the Red Hat team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member? Join Today
- Resideo is a 2019 Top Ten winner in our large company group. This is their first time in the Top Ten and they are to be commended for doing so well. Learn how the Resideo team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member? Join Today
- NetApp is a 2019 Top Ten winner in the large-sized company group. This was their second win in the past two years. Learn how the NetApp team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member? Join Today
- Quest is a 2019 Top Ten winner in the medium-sized company group. Learn how the Quest team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member? Join Today
- The Top Ten Best Web Support Performance Categories and maximum scoring values are introduced and defined in this report. This Report is included with ASP membership. Not an ASP Member? Join Today
- Here are some of the notable observations from the essays of the winning sites. They are listed below and explained in this report. This Report is included with ASP membership. Not an ASP Member? Join Today
- This is the twentieth year for ASP’s Top Ten Best Support Websites competition. We are privileged to say that many of the world’s best-known companies still compete regularly. These include such brands as Cisco, Dell, Intel, IBM, Oracle, Red Hat, and Microsoft. While not all of these competed this year, they all have competed many times during the past twenty years. However, not all of our competitors are well-known. There are many mid-size and small companies as well. We have always maintained that those who benefit the most are not the ten winners, but those who entered without much chance of winning and gained valuable insights into how to improve their sites.
- When we held our conference at Red Hat in Raleigh this March, the buzz in the room was around a new generation of Artificial Intelligence (AI). So much so that we felt compelled to research and write this report. We will be the first to admit that it is not as definitive as we would like. That’s because the new generation of AI tools are still evolving very rapidly and any attempt to report definitively at this point would be doomed before it started. We still believe that this report will be helpful, but our own standards won’t allow us to say that it is anything more than an interim report of a fast-moving target.
