Enterprises are still largely siloed in their approach to dealing with prospects and customers.Today, most have built a self-service experience for their customers that is focused on logging support cases and searching the knowledge base, but in 2020, is this enough? Join us as TeamSupport CEO Robert Johnson interviews Jennifer MacIntosh, Customer Experience Industry Advisor
ASP & Coveo Webinar Oct. 2, at 9:00am Pacific with Jerid Johnson,Sr. Director, WW Tech Support at Quest, a 2019 Top Ten Best Website Award Winner. Quest was a 2017 Top Ten winner and is now again for 2019. We will interview Jerid about his experiences with the Top Ten competition. He will address the challenges, lessons learned, and the benefits. We will also ask him what tips he has for those who want to win the competition.
How NetApp Won Two Years in a Row Al Hahn, Executive Director of the ASP & Audrey Patenaude of Coveo Will Interview Ryan Mathews, Director, Digital Support, NetApp This was ASP’s 21st year for this competition. We changed the scoring criteria quite a bit this year and it had a noticeable result. NetApp has won