Enterprises are still largely siloed in their approach to dealing with prospects and customers.Today, most have built a self-service experience for their customers that is focused on logging support cases and searching the knowledge base, but in 2020, is this enough?
Join us as TeamSupport CEO Robert Johnson interviews Jennifer MacIntosh, Customer Experience Industry Advisor & ASP Board Member, to learn more about the digital transformation in the works with support and success.
Go here to register (required for both live and recorded webinar).
Recognized as one of the Top Women Leaders in SaaS, Jennifer MacIntosh has over 20 years experience working with high-tech and financial services companies helping them to establish, lead, and grow their Customer Experience and Success practices. Jennifer is an advocate for the customer who builds transformational customer engagement, adoption and value realization services. Jennifer was most recently with Coveo and built their Customer Success, Experience, Training and self-service practices from scratch. Prior to Coveo, Jennifer was Founder and Principal of Okas Consulting, a global consulting practice. Jennifer has also held executive roles as a change agent who significantly improved the customer experience at Yahoo, Quest Software (Dell) and Cognos (IBM).
*Part of the ‘Customer Support Technology for Customer Success’ Series Co-Presented by TeamSupport and the Association of Support Professionals