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    The Support Experience

    Virtual

    ASP is partnering with SupportLogic to help them with their upcoming event SXLive. This conference will be virtual on April 5-7, 2022. The focus is on the Support Experience, something that we believe is of vital importance in this subscription economy for technology (and other) products and services. In fact, we rethought the scoring of

    ASP Free Webinar, What’s the Difference Between a Good Support Website & a Great One?

    In today’s time, the emphasis is on remote everything. Your support website is absolutely critical. Al Hahn, Executive Director of ASP interviews Ryan Mathews of NetApp and Arnfinn Austefjord of the KCS Academy. They have both been involved with ASP's Best Support Website competition for years. Both have won this award more than once. Arnfinn

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    At Cisco we've entered ASP's "Top Ten" for years for both the reality check and the visability
    Chris Vejan, Digital Support Comres Lead
    The Association of Support Professionals Top 10 Support Sites Award is immensely valuable for Jive. Not only does it provide recognition for our online support solution, it also gives reliable insight and feed back from industry experts that we implement to be even better the following year.
    Kevin Williams, Jive Software
    The Association of Support Professionals Top 10 Support Web Sites was a great process for our team to work through. Along with being a great opportunity to showcase the work of the many teams that contribute to our online support experience, the submission process itself helped in along some very well defined dimensions, where we stood among our peers. The breakdown of feedback across those dimensions then helped us identify and prioritize improvements that would most benefit our customers. I highly recommend the submission process as a means to help your top opportunities and feed your overall roadmap.
    Matt Phillips, Symantec
    The Red Hat Customer Portal being named one of the 10 Best Web Support Sites for six years in a row is a humbling experience, and feedback we receive from the judges each year shows there is always room for further improvement. These insights from judges assist us in planning our development and strategy to better engage our customers and stay competitive in the industry year after year.
    James Moran, Red Hat Customer Portal Director

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