Mohammed will be interviewed by TeamSupport CEO, Robert Johnson as part of their partnership with ASP for Webinars. SAP is one of the companies, along with Red Hat & Solidworks that have recently added Customer success to the support organization’s responsibilities. The live webinar will be recorded, but you must register.
Mohammed joined SAP in the summer of 2017 as Global Head of Product Support. He is an experienced services executive, with more than 30 years’ background leading enterprise support organizations.
His background includes the leadership of various enterprise support organizations at Oracle, as well as the successful transformation of support from on-premise to cloud at Skillsoft, where he led the customer support and the cloud operations organizations. Mohammed is a progressive thought-leader with an accomplishment record of providing effective multi-faceted, innovative support to global enterprise customers.
In his current role, Mohammed is leading the way in a transformational era of change and growth to deliver the Next-Generation Support for the intelligent enterprise with an award-winning support experience that “Delights Customers. Always”. He is responsible for leading and providing overall direction for Product Support ensuring customer and employee success while successfully executing on the overall SAP strategy. He lives the SAP leadership principles while providing ongoing coaching to the Product Support leadership team to run as a high performing team.
Senior Vice President, Global Head of Product Support at SAP