Customer Success + Support: A Natural Partnership
By Paul Esch, Director of Strategy & Business Development of TSANet: TSANet
Customer Success + Support: A Natural Partnership
The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.
Session Summary
Customer Success + Support: A Natural Partnership In the software as a subscription era, staying in close touch with your customers and thoroughly understanding their needs isn’t an option. It’s a bedrock requirement if you want to stay in business over the long term. What information do you need to have in order to maintain a healthy connection? Who will gather it, and who will do the ongoing analysis that will enable your company to succeed?
Session Speaker
Mikael Blaisdell, Founder & Executive Director, The Customer Success Association, Publisher of Customer Success Central. mblaisdell.com
Access Conference Recordings
Select the link below to access the conference recordings
ASP 2020 Conference Recordings
More information
For more information visit the links below:
- Visit mblaisdell.com
- Visit Association of Support Professionals
- Visit tsanet.org
Related Posts
How IBM Uses Watson
The Service Innovation Series highlights examples of innovative approaches companies take to achieve service excellence. In this Service Innovation profile, we feature IBM’s use of its own Watson technologies as a platform to deliver a new approach to service delivery – Cognitive Support. Read on to learn about IBM Cognitive Support.
Top 10 Practices to Achieve Support Excellence
Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product or brand being supported through the efficient and effective delivery of support. Consider the following 10 practices in your pursuit of technical support excellence.
ASP Announces 2019 Top Ten Best Support Websites
After our 21styear of this competition, we are happy to announce the winners for 2019.
ASP Wants to be the Hub of the Support Community
Our ambition is to become the hub of the support community. What we mean by that is we want to be the go-to place where you can find any and every resource that you need to provide state-of-the-art support. We know that we cannot do everything for everyone, but we want to be able to direct you to those who can.
How Machine Learning Might Offer Opportunities to Preempt Escalations
Machine Learning (ML) can help support organizations shift the paradigm from reactive to proactive support.
Where is Support Going?
Return to List of Recent Blog Posts ASP’s conference in March, hosted by ServiceNow in San Diego, was all about Artificial Intelligence (AI) in support. This, plus many conversations that I have had in the last year with support leaders has got me thinking about where support is going. This is, of course, the kind of thing that ASP
