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Help! I’m Growing Too Fast!
Are you facing steep growth? What are you doing to cope and thrive?
Do you have ideas for using AI?
According to Svetlana Sicular of Gartner the reason why AI initiatives are rolling out so slowly, is the lack of ideas. Françoise Tourniaire of FTWorks offers insights and ideas for applying AI to Support.
5 Ideas for Improving Your Support Operations in 2020
It's this time of the year when we think, or rather, we know that we are walking into a brighter future. Françoise Tourniaire of FTWorks offers 5 ideas for improving your support operation.
Veritas – 2019 ASP Top Ten Winner Profile
Veritas was a winner in ASP’s 2019 Top Ten Best Support Websites competition in the large company category. Like several other winners, and many companies, they were acquired and then spun back out later. Their essay documents some of the challenges that they had to conquer. This has become such a common issue that it is almost a rite-of-passage experience today. Overall, they are to be commended for the progress that they have made.
How Many Accounts Can a CSM Manage?
How many accounts can a CSM manage? The right answer is, "it depends." Françoise Tourniaire of FTWorks offers some key observations.
Resideo – 2019 ASP Top Ten Winner Profile
Resideo is a 2019 Top Ten winner in our large company group. This is their first time in the Top Ten and they are to be commended for doing so well. That said, it is apparent that they still have a ways to go to catch up to some of the more elite companies, such as Red Hat. This is a very good start, however and a great achievement for them. We look forward to seeing how they continue to improve their site next year. Learn how the Resideo team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts.
Red Hat – 2019 ASP Top Ten Winner Profile
RedHat is a 2019 Top Ten winner in the large-sized company group. This was their ninth win in a row. They are obviously doing many things right. RedHat’s many wins highlight their continuing site improvement efforts. They appear to understand user expectations for support continue to change and they must continue their efforts to improve all aspects of their self-service site and its use, such as through Google. This company does not rest on their laurels, but works hard to continue to evolve their site. Learn how the Red Hat team has developed its most recent web support capabilities and been recognized nine times by the ASP for their web support efforts.
ASP Announces 2020 Conference, Customer Success + Support: A Powerful Partnership
ASP Announces 2020 Conference Customer Success + Support: A Powerful Partnership. Join the ASP in Dallas March 24 - 25, 2020 to learn how companies define and deliver support for outcomes that customers want.