Do you have something to share? If you are interested in writing an article for publication on the ASP Blog please contact Al Hahn or Tom Sweeny.
Top 10 Practices to Achieve Support Excellence
Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product or brand being supported through the efficient and effective delivery of support. Consider the following 10 practices in your pursuit of technical support excellence.
ASP Announces 2019 Top Ten Best Support Websites
After our 21styear of this competition, we are happy to announce the winners for 2019.
ASP Wants to be the Hub of the Support Community
Our ambition is to become the hub of the support community. What we mean by that is we want to be the go-to place where you can find any and every resource that you need to provide state-of-the-art support. We know that we cannot do everything for everyone, but we want to be able to direct you to those who can.
When is a Disaster not a Disaster for Support? When you have a plan
Every support organization should be prepared for a disaster, even if the “disaster” is nothing more than a toaster fire. Take the time to create a Disaster Recovery or Business Continuity Plan for support.
How Machine Learning Might Offer Opportunities to Preempt Escalations
Machine Learning (ML) can help support organizations shift the paradigm from reactive to proactive support.
Where is Support Going?
Return to List of Recent Blog Posts ASP’s conference in March, hosted by ServiceNow in San Diego, was all about Artificial Intelligence (AI) in support. This, plus many conversations that I have had in the last year with support leaders has got me thinking about where support is going. This is, of course, the kind of thing that ASP cares about and is frequently thinking about. By Al Hahn, Executive Director, Association of Support Professionals There are many trends