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  • The Top Ten Best Web Support Performance Categories and maximum scoring values are introduced and defined in this report. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • Here are some of the notable observations from the essays of the winning sites. They are listed below and explained in this report. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • Automation of Technical Support or Customer Success functions can yield great returns, yet these service activities can be difficult to replicate with systems. To effectively automate service activities, it is critical that the underlying processes be fully understood and analyzed to determine their appropriateness for automation. Effective service automation requires a combination of enabling technologies, robust content, and a willingness by customers to use these systems.  This report examines the intricacies and challenges associated with automating the support process and examines opportunities for significant cost efficiencies. This Report is available to ASP Members and Guests. Not an ASP Member?  Join Today
  • Clio was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group.  Learn how the Clio team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • NetApp is a 2019 Top Ten winner in the large-sized company group. This was their second win in the past two years.  Learn how the NetApp team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • Progress was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group.  Learn how the Progress team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • Quest is a 2019 Top Ten winner in the medium-sized company group. Learn how the Quest team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • Through the Service Innovation Series, ServiceXRG highlights examples of innovative approaches to achieve service excellence. In this Service Innovation profile, we feature IBM’s use of its own Watson technologies as a platform to deliver a new approach to service delivery – Cognitive Support. This Report is available to ASP Members and Guests. Not an ASP Member?  Join Today
  • RedHat is a 2019 Top Ten winner in the large-sized company group. This was their ninth win in a row.  Learn how the Red Hat team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • Republic Wireless was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group.  Learn how the Republic Wireless team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • Resideo is a 2019 Top Ten winner in our large company group. This is their first time in the Top Ten and they are to be commended for doing so well.  Learn how the Resideo team has developed its most recent web support capabilities. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • Rubrik was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group.  Learn how the Rubrik team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member?  Join Today