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ASP Best Support Websites of 2026
Hahn noted: "Average scores for the top websites have been increasing over the past few years. This year we saw our highest-ever score from Red Hat with an average of 895 points (out of 1,000).
ASP Best Support Websites of 2025
Each year ASP awards the best support websites. We have been doing this for 28 years. I will tell you how sites are judged and awarded, but that is not the most important part of this activity.
ASP Best Support Websites of 2024
Each year ASP awards the best support websites. We have been doing this for 27 years. I will tell you how sites are judged and awarded, but that is not the most important part of this activity.
AI for Support Portals
Support Portals are a necessity today. Users won't call support unless they are very desperate and making them desperate is not the way to keep them happy
Support Resources Don’t Fall From The Sky
It's obvious that support needs resources. What is not so obvious is how to get them. It is the support leader's primary job to get resources for their organization.
Mastering the Large Language Models(LLMs) Landscape: 5 Considerations for Customer Support Leaders
It took Facebook a total of 4.5 years to hit the 100 million users mark. WhatsApp and Instagram achieved that feat in 3.5 and 2.5 years respectively.
Self-Service Rules, Most of the Time
In today's world, self-service rules. Most people want to do everything on their smartphones. With minimal effort. They demand a great experience while doing these things.
ASP Best Support Websites of 2023
Each year ASP awards the best support websites. We have been doing this for 26 years. I will tell you how sites are judged and awarded, but that is not the most important part of this activity.