SalesTrailhead

Salesforce Trailhead is a self-paced, online learning platform provided for free to anyone. The platform offers learning on a growing portfolio of Salesforce topics, as well as a variety of other non-Salesforce-specific skills individuals need to be successful in today’s technology landscape.

Self-Paced Learning

Salesforce has taken the best concepts of self-paced learning and created a community of engaged and motivated professionals that want to invest their time to build technical and professional competencies. Most importantly Salesforce Trailhead has removed the daunting barriers to learning – cost, time and perceived value.

Learning Community and Ecosystem

For some companies walking away from training revenue would be unthinkable. This is a bold customer-success focused strategy with benefits to Salesforce, Salesforce professionals and anyone that wants to develop technical and professional skills.

These skills will certainly help companies use and apply the Salesforce platform more effectively, but Trailhead is more than a skills development Initiative. Salesforce is developing an ecosystem with a well-trained workforce.

Success – Focused

For all the industry discussion about developing customer success offerings, here is an example of building the ultimate customer success program. By making comprehensive, well curated learning accessible to everyone, for free, Salesforce has instituted the means to develop product knowledge and expertise to increase the likelihood that companies can be successful with the Salesforce platform.

What’s Your Training Strategy

Skills development is one of the most effective ways to help your customers adopt and apply your products successfully. Providing comprehensive training programs will help you deliver the skills your customers need. If you are serious about customer success, consider how you can make your training more accessible to all your customers and the ecosystem of professionals that support them.

Are you ready to offer more skills development opportunities to your customers? Consider your options. Perhaps you are not ready to offer all of your training to anyone for free, but find a way to get more training and skills development resources to more of your customers.

Service Innovation Series

This Innovation profile is part of ServiceXRG’s Service Innovation Series designed to highlight examples of innovative approaches to achieve service excellence. Companies featured within the Service Innovation Series are selected by ServiceXRG and do not influence the observations and perspectives presented.

Featured Report: Salesforce Trailhead

Salesforce Trailhead is a self-paced, online learning platform provided for free to anyone. The platform offers learning on a growing portfolio of Salesforce topics, as well as a variety of other non-Salesforce-specific skills individuals need to be successful in today’s technology landscape. For some companies walking away from training revenue would be unthinkable. This is a bold customer-success focused strategy with benefits to Salesforce, Salesforce professionals and anyone that wants to develop technical and professional skills. Learn more about Salesforce Trailhead.

This Report is available to ASP Members and Guests. Not an ASP Member?  Join Today

Get Your Copy Now

Stay up to date with the latest support industry news and research

Related Posts

ASP Announces Best Support Websites of 2021

Press Release August 26, 2021 Hot Springs, AR 71913 ASP Best Support Websites of 2021 Announced Al Hahn, Executive director of the Association of Support Professionals (ASP) today announced the winners of ASP's Best Support Websites 2021 competition. The top scoring websites were, (In Alphabetical Order:) NetApp Nutanix PowerSchool Red Hat Extra praise was garnered by Nutanix and PowerSchool for being best

The Power of Communities

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

You Need Excellent Self-Support for Your Digital Transformation

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

Customer Success + Support: A Natural Partnership

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

ASP Announces Best Support Websites of 2020

Al Hahn Executive Director ASP Best Support Websites of 2020 Announced ASP has held a support website competition for the past 22 years. Each site is judged by five independent judges who have been vetted for relevant experience. They score websites in 22 areas. This year the top five are listed below. Top Five Scoring Websites (In Alphabetical Order) Ivanti NetApp

3 Questions to Ask–and 3 Ways to Improve Your Surveys Today!

Have you ever wondered if those surveys companies relentlessly send are missing the point? You’re right. Most surveys are so flawed they’re broken. In this post, I’ll look at three ways to improve your surveys—because if flawed surveys are everywhere, possibly yours have a few problem areas too!