Salesforce Trailhead

Salesforce Trailhead is a self-paced, online learning platform provided for free to anyone. The platform offers learning on a growing portfolio of Salesforce topics, as well as a variety of other non-Salesforce-specific skills individuals need to be successful in today’s technology landscape.

Self-Paced Learning

Salesforce has taken the best concepts of self-paced learning and created a community of engaged and motivated professionals that want to invest their time to build technical and professional competencies. Most importantly Salesforce Trailhead has removed the daunting barriers to learning – cost, time and perceived value.

Learning Community and Ecosystem

For some companies walking away from training revenue would be unthinkable. This is a bold customer-success focused strategy with benefits to Salesforce, Salesforce professionals and anyone that wants to develop technical and professional skills.

These skills will certainly help companies use and apply the Salesforce platform more effectively, but Trailhead is more than a skills development Initiative. Salesforce is developing an ecosystem with a well-trained workforce.

Success – Focused

For all the industry discussion about developing customer success offerings, here is an example of building the ultimate customer success program. By making comprehensive, well curated learning accessible to everyone, for free, Salesforce has instituted the means to develop product knowledge and expertise to increase the likelihood that companies can be successful with the Salesforce platform.

What’s Your Training Strategy

Skills development is one of the most effective ways to help your customers adopt and apply your products successfully. Providing comprehensive training programs will help you deliver the skills your customers need. If you are serious about customer success, consider how you can make your training more accessible to all your customers and the ecosystem of professionals that support them.

Are you ready to offer more skills development opportunities to your customers? Consider your options. Perhaps you are not ready to offer all of your training to anyone for free, but find a way to get more training and skills development resources to more of your customers.

Service Innovation Series

This Innovation profile is part of ServiceXRG’s Service Innovation Series designed to highlight examples of innovative approaches to achieve service excellence. Companies featured within the Service Innovation Series are selected by ServiceXRG and do not influence the observations and perspectives presented.

Featured Report: Salesforce Trailhead

Salesforce Trailhead is a self-paced, online learning platform provided for free to anyone. The platform offers learning on a growing portfolio of Salesforce topics, as well as a variety of other non-Salesforce-specific skills individuals need to be successful in today’s technology landscape. For some companies walking away from training revenue would be unthinkable. This is a bold customer-success focused strategy with benefits to Salesforce, Salesforce professionals and anyone that wants to develop technical and professional skills. Learn more about Salesforce Trailhead.

This Report is available to ASP Members and Guests. Not an ASP Member?  Join Today

Stay up to date with the latest support industry news and research

Related Posts

Taking the Top Ten Report Into a New Era

This year was our 21st competition of support websites and based on the learning from all these past years, we made significant changes to our scoring model. With the 2019 Top Ten Report soon to be published, we’re excited to announce some changes and improvements to the report itself and ASP as a whole which will help deliver ever more value to our members.

How IBM Uses Watson

The Service Innovation Series highlights examples of innovative approaches companies take to achieve service excellence. In this Service Innovation profile, we feature IBM’s use of its own Watson technologies as a platform to deliver a new approach to service delivery – Cognitive Support. Read on to learn about IBM Cognitive Support.

Top 10 Practices to Achieve Support Excellence

Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product or brand being supported through the efficient and effective delivery of support. Consider the following 10 practices in your pursuit of technical support excellence.

ASP Wants to be the Hub of the Support Community

Our ambition is to become the hub of the support community. What we mean by that is we want to be the go-to place where you can find any and every resource that you need to provide state-of-the-art support. We know that we cannot do everything for everyone, but we want to be able to direct you to those who can.