Ten Best Web Support Sites

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  • Over the years, we’ve noticed that the site developers who enter each year’s Best Sites competition often focus on an ever-changing short list of common challenges that have shaped their current upgrade strategies. This year, clearly, one high-priority concern has been how to create bigger and better online communities—and that’s a trend with big implications.
  • ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source.
  • ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source.
  • ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source
  • ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source.
  • This is the twentieth year for ASP’s Top Ten Best Support Websites competition. We are privileged to say that many of the world’s best-known companies still compete regularly. These include such brands as Cisco, Dell, Intel, IBM, Oracle, Red Hat, and Microsoft. While not all of these competed this year, they all have competed many times during the past twenty years. However, not all of our competitors are well-known. There are many mid-size and small companies as well. We have always maintained that those who benefit the most are not the ten winners, but those who entered without much chance of winning and gained valuable insights into how to improve their sites.
  • The Top Ten Best Web Support Performance Categories and maximum scoring values are introduced and defined in this report. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • Here are some of the notable observations from the essays of the winning sites. They are listed below and explained in this report. This Report is included with ASP membership. Not an ASP Member?  Join Today
  • Clio was one of ASP’s 2019 Top Ten Support Website competition winners in the small-company group.  Learn how the Clio team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts. This Report is included with ASP membership. Not an ASP Member?  Join Today