Use the Forced Working-From-Home to Build a Stronger Team

ASPOnoine-WorkingFromHome

Use the Forced Working-From-Home to Build a Stronger Team

By Françoise Tourniaire, Founder and Owner of FT Works and Member of the ASP Executive Advisory Board

As we get used to working from home, it’s easy, and necessary, to focus on the mechanics of this unexpected challenge–but we can also use this opportunity to build strategically for the future.

Think of challenging times as a chance to build a stronger team. Going through tough times together, if done well and successfully, bonds team members together, quickly and deeply. This is your chance as a leader. How do you do that?

  • Be human. Care about people and their worries (childcare? aged parents? savings?) and express that care.
  • Reach out. It’s not too much to have (short) conversations with everyone on your team every day.
  • Extoll the virtues of teamwork. Make it clear that the only way we can get through this is by working together.
  • Position work as a source of meaning and inner peace.

Please share your suggestions in the comments. And stay healthy!

As we get used to working from home, it’s easy, and necessary, to focus on the mechanics of this unexpected challenge–but we can also use this opportunity to build strategically for the future.

Francoise Tourniaire blogs on customer success   and technical support topics on the FT Works website.

This post was originally published on ftworks.com

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