Use the Forced Working-From-Home to Build a Stronger Team
By Françoise Tourniaire, Founder and Owner of FT Works and Member of the ASP Executive Advisory Board
As we get used to working from home, it’s easy, and necessary, to focus on the mechanics of this unexpected challenge–but we can also use this opportunity to build strategically for the future.
Think of challenging times as a chance to build a stronger team. Going through tough times together, if done well and successfully, bonds team members together, quickly and deeply. This is your chance as a leader. How do you do that?
- Be human. Care about people and their worries (childcare? aged parents? savings?) and express that care.
- Reach out. It’s not too much to have (short) conversations with everyone on your team every day.
- Extoll the virtues of teamwork. Make it clear that the only way we can get through this is by working together.
- Position work as a source of meaning and inner peace.
Please share your suggestions in the comments. And stay healthy!
As we get used to working from home, it’s easy, and necessary, to focus on the mechanics of this unexpected challenge–but we can also use this opportunity to build strategically for the future.
Francoise Tourniaire blogs on customer success and technical support topics on the FT Works website.
This post was originally published on ftworks.com
Related Posts
Help! I’m Growing Too Fast!
Are you facing steep growth? What are you doing to cope and thrive?
Do you have ideas for using AI?
According to Svetlana Sicular of Gartner the reason why AI initiatives are rolling out so slowly, is the lack of ideas. Françoise Tourniaire of FTWorks offers insights and ideas for applying AI to Support.
5 Ideas for Improving Your Support Operations in 2020
It's this time of the year when we think, or rather, we know that we are walking into a brighter future. Françoise Tourniaire of FTWorks offers 5 ideas for improving your support operation.
Veritas – 2019 ASP Top Ten Winner Profile
Veritas was a winner in ASP’s 2019 Top Ten Best Support Websites competition in the large company category. Like several other winners, and many companies, they were acquired and then spun back out later. Their essay documents some of the challenges that they had to conquer. This has become such a common issue that it is almost a rite-of-passage experience today. Overall,
How Many Accounts Can a CSM Manage?
How many accounts can a CSM manage? The right answer is, "it depends." Françoise Tourniaire of FTWorks offers some key observations.
Resideo – 2019 ASP Top Ten Winner Profile
Resideo is a 2019 Top Ten winner in our large company group. This is their first time in the Top Ten and they are to be commended for doing so well. That said, it is apparent that they still have a ways to go to catch up to some of the more elite companies, such as Red Hat. This is a very good start, however and a great achievement for them. We look forward to seeing how they continue to improve their site next year. Learn how the Resideo team has developed its most recent web support capabilities and been recognized by the ASP for their web support efforts.