Use the Forced Working-From-Home to Build a Stronger Team

ASPOnoine-WorkingFromHome

Use the Forced Working-From-Home to Build a Stronger Team

By Françoise Tourniaire, Founder and Owner of FT Works and Member of the ASP Executive Advisory Board

As we get used to working from home, it’s easy, and necessary, to focus on the mechanics of this unexpected challenge–but we can also use this opportunity to build strategically for the future.

Think of challenging times as a chance to build a stronger team. Going through tough times together, if done well and successfully, bonds team members together, quickly and deeply. This is your chance as a leader. How do you do that?

  • Be human. Care about people and their worries (childcare? aged parents? savings?) and express that care.
  • Reach out. It’s not too much to have (short) conversations with everyone on your team every day.
  • Extoll the virtues of teamwork. Make it clear that the only way we can get through this is by working together.
  • Position work as a source of meaning and inner peace.

Please share your suggestions in the comments. And stay healthy!

As we get used to working from home, it’s easy, and necessary, to focus on the mechanics of this unexpected challenge–but we can also use this opportunity to build strategically for the future.

Francoise Tourniaire blogs on customer success   and technical support topics on the FT Works website.

This post was originally published on ftworks.com

Related Posts

  • Customer Success + Support

Customer Success + Support: A Natural Partnership

Customer Success + Support: A Natural Partnership The Association of Support Professionals held an online conference Oct 6, 7 and 8th that looked at the benefits of aligning Customer Success and Support activities. During these three days, experts talked about how Customer Success and Support can work together for both the Customer and the Company. This blog highlights the first session from Mikael Blaisdell, Founder & Executive Director, The Customer Success Association.

ASP Announces Best Support Websites of 2020

Al Hahn Executive Director ASP Best Support Websites of 2020 Announced ASP has held a support website competition for the past 22 years. Each site is judged by five independent judges who have been vetted for relevant experience. They score websites in 22 areas. This year the top five are listed below. Top Five Scoring Websites (In Alphabetical Order) Ivanti NetApp

3 Questions to Ask–and 3 Ways to Improve Your Surveys Today!

Have you ever wondered if those surveys companies relentlessly send are missing the point? You’re right. Most surveys are so flawed they’re broken. In this post, I’ll look at three ways to improve your surveys—because if flawed surveys are everywhere, possibly yours have a few problem areas too!

Changing Expectations of Support

People are far less willing to “go somewhere” on the web to get support. They expect it to be where they are. You might think it’s unfair, but if a user today is having a problem (especially in a mobile experience), they are very unlikely to go to your website, navigate to support, log in, and only then engage with you.

  • ASP2020BestSupportWebsites

ASP Best Support Websites Replaces the Top Ten

Think of challenging times as a chance to build a stronger team. Going through tough times together, if done well and successfully, bonds team members together, quickly and deeply. This is your chance as a leader. How do you do that?