This year ASP has partnered with Service Strategies on this salary survey to get a broader cross section of companies. Because of industry consolidation, there are simply fewer companies to survey. Despite the partnering, this year we had 66 companies in our survey, compared with 88 last year. Eventually this consolidation trend will hit bottom and start heading the other way as more startups begin to mature. There are, for example, a significant number of SaaS startups in San Francisco (instead of Silicon Valley, 40 miles south). These things go in cycles and we look forward to seeing the number of companies participating in this annual survey going up again.
2015 Tech Support Salary Survey