Satisfaction

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7 08, 2019

Improve Customer Experiences by Understanding What Users Want and Need

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Return to List of Recent Blog Posts The ability for a service organization to maintain an acceptable level of customer satisfaction and deliver a reasonable customer experience begins with a company’s understanding of what its customers need, want, and expect. When customer expectations are not well known or more importantly not managed –

6 08, 2019

Top 10 Practices to Achieve Support Excellence

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Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product or brand being supported through the efficient and effective delivery of support. Consider the following 10 practices in your pursuit of technical support excellence.