crm – ASP

Time to Resolve

By Tom Sweeny|Categories: AI, ASP, ASP Blog, Metrics, Self-Help|Tags: case, crm, escalation, issue management, issue resolution, metrics, reporting, support, tracking, TTR|

Time to Resolution (TTR) is a metric to measure the elapsed time it takes for Support to resolve a case. This article introduces the definition and inputs required to measure TTR.