Customer Success + Support: A Powerful Partnership

Join the ASP March 24 & 25, 2020 at The Belo Mansion & Pavilion, Dallas, Texas

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ASP publishes timely research, observations and opinions about Support industry topics.  Visit the ASP Blog and review our latest support industry research reports.

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Network with your peers and learn from industry experts. Participate in ASP and ASP partner events.  Check out the ASP Calendar.

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Enterprises are still largely siloed in their approach to dealing with prospects and customers.Today, most have built a self-service experience for their customers that is focused on logging support cases and searching the knowledge base, but in 2020, is this enough? Join us as TeamSupport CEO Robert Johnson interviews Jennifer MacIntosh, Customer Experience Industry Advisor

Join the ASP in Dallas to learn how companies define and deliver support for outcomes that customers want. This conference will be hosted by TeamSupport. Presenters so far include Mikael Blaisdell, founder and Executive Director of the Customer Success Association; Jerry Stalick, VP of Customer Success at F5 Networks with Ron Runyon, VP of Support and Erika

The Latest News from ASP

Keep up to date with the latest news and announcements from the ASP.

708, 2019

Taking the Top Ten Report Into a New Era

By |August 7th, 2019|Tags: , , |

This year was our 21st competition of support websites and based on the learning from all these past years, we made significant changes to our scoring model. With the 2019 Top Ten Report soon to be published, we’re excited to announce some changes and improvements to the report itself and ASP as a whole which will help deliver ever more value to our members.

1007, 2019

ASP Wants to be the Hub of the Support Community

By |July 10th, 2019|

Our ambition is to become the hub of the support community. What we mean by that is we want to be the go-to place where you can find any and every resource that you need to provide state-of-the-art support. We know that we cannot do everything for everyone, but we want to be able to direct you to those who can.

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