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ASP & Coveo Webinar: The Intelligent Customer Support Journey – Master Class with Quest Software

ASP Webinar

ASP & Coveo Webinar Oct. 2, at 9:00am Pacific with Jerid Johnson,Sr. Director, WW Tech Support at Quest, a 2019 Top Ten Best Website Award Winner. Quest was a 2017 Top Ten winner and is now again for 2019. We will interview Jerid about his experiences with the Top Ten competition. He will address the challenges, lessons learned, and the benefits. We will also ask him what tips he has for those who want to win the competition.

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At Cisco we've entered ASP's "Top Ten" for years for both the reality check and the visability
Chris Vejan, Digital Support Comres Lead
The Association of Support Professionals Top 10 Support Sites Award is immensely valuable for Jive. Not only does it provide recognition for our online support solution, it also gives reliable insight and feed back from industry experts that we implement to be even better the following year.
Kevin Williams, Jive Software
The Association of Support Professionals Top 10 Support Web Sites was a great process for our team to work through. Along with being a great opportunity to showcase the work of the many teams that contribute to our online support experience, the submission process itself helped in along some very well defined dimensions, where we stood among our peers. The breakdown of feedback across those dimensions then helped us identify and prioritize improvements that would most benefit our customers. I highly recommend the submission process as a means to help your top opportunities and feed your overall roadmap.
Matt Phillips, Symantec
The Red Hat Customer Portal being named one of the 10 Best Web Support Sites for six years in a row is a humbling experience, and feedback we receive from the judges each year shows there is always room for further improvement. These insights from judges assist us in planning our development and strategy to better engage our customers and stay competitive in the industry year after year.
James Moran, Red Hat Customer Portal Director

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