August 2019
How NetApp Won Two Years in a Row Al Hahn, Executive Director of the ASP & Audrey Patenaude of Coveo Will Interview Ryan Mathews, Director, Digital Support, NetApp This was ASP’s 21st year for this competition. We changed the scoring criteria quite a bit this year and it had a noticeable result. NetApp has won
Find out moreOctober 2019
ASP & Coveo Webinar Oct. 2, at 9:00am Pacific with Jerid Johnson,Sr. Director, WW Tech Support at Quest, a 2019 Top Ten Best Website Award Winner. Quest was a 2017 Top Ten winner and is now again for 2019. We will interview Jerid about his experiences with the Top Ten competition. He will address the challenges, lessons learned, and the benefits. We will also ask him what tips he has for those who want to win the competition.
Find out moreNovember 2019
Al Hahn, Executive Director of ASP interviews Jerry Stalick on Customer Success + Support; A Powerful Partnership. Customer Success generated the most spirited discussion at ASP's 2019 conference. There Are a lot of questions regarding how we should work together for the customer. Jerry has had extensive international experience in support and now heads his
Find out moreDecember 2019
Mohammed will be interviewed by TeamSupport CEO, Robert Johnson as part of their partnership with ASP for Webinars. SAP is one of the companies, along with Red Hat & Solidworks that have recently added Customer success to the support organization's responsibilities. The live webinar will be recorded, but you must register. Mohammed joined SAP in
Find out moreJanuary 2020
Enterprises are still largely siloed in their approach to dealing with prospects and customers.Today, most have built a self-service experience for their customers that is focused on logging support cases and searching the knowledge base, but in 2020, is this enough? Join us as TeamSupport CEO Robert Johnson interviews Jennifer MacIntosh, Customer Experience Industry Advisor
Find out moreMarch 2020
Join the ASP in Dallas to learn how companies define and deliver support for outcomes that customers want. This conference will be hosted by TeamSupport. Presenters so far include Mikael Blaisdell, founder and Executive Director of the Customer Success Association; Jerry Stalick, VP of Customer Success at F5 Networks with Ron Runyon, VP of Support and Erika
Find out moreApril 2020
April 16th at 9:00am Pacific time, Robert C. Johnson, CEO of TeamSupport and Melissa Hendrick, CMO will interview these three as part of a partnership with ASP for Webinars. David Kay is a noted consultant in support and a KCS expert. Francoise is also a noted consultant and Author of The Art of Support. Nichole
Find out moreJune 2020
In today’s time, the emphasis is on remote everything. Your support website is absolutely critical. Al Hahn, Executive Director of ASP interviews Ryan Mathews of NetApp and Arnfinn Austefjord of the KCS Academy. They have both been involved with ASP's Best Support Website competition for years. Both have won this award more than once. Arnfinn
Find out moreOctober 2020
April 2022
ASP is partnering with SupportLogic to help them with their upcoming event SXLive. This conference will be virtual on April 5-7, 2022. The focus is on the Support Experience, something that we believe is of vital importance in this subscription economy for technology (and other) products and services. In fact, we rethought the scoring of
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