August 2019
How NetApp Won Two Years in a Row Al Hahn, Executive Director of the ASP & Audrey Patenaude of Coveo Will Interview Ryan Mathews, Director, Digital Support, NetApp This was ASP’s 21st year for this competition. We changed the scoring criteria quite a bit this year and it had a noticeable result. NetApp has won
Find out moreOctober 2019
ASP & Coveo Webinar Oct. 2, at 9:00am Pacific with Jerid Johnson,Sr. Director, WW Tech Support at Quest, a 2019 Top Ten Best Website Award Winner. Quest was a 2017 Top Ten winner and is now again for 2019. We will interview Jerid about his experiences with the Top Ten competition. He will address the challenges, lessons learned, and the benefits. We will also ask him what tips he has for those who want to win the competition.
Find out moreNovember 2019
Al Hahn, Executive Director of ASP interviews Jerry Stalick on Customer Success + Support; A Powerful Partnership. Customer Success generated the most spirited discussion at ASP's 2019 conference. There Are a lot of questions regarding how we should work together for the customer. Jerry has had extensive international experience in support and now heads his
Find out moreDecember 2019
Mohammed will be interviewed by TeamSupport CEO, Robert Johnson as part of their partnership with ASP for Webinars. SAP is one of the companies, along with Red Hat & Solidworks that have recently added Customer success to the support organization's responsibilities. The live webinar will be recorded, but you must register. Mohammed joined SAP in
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