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SUMMARY:ASP Webinar Customer Success + Support: A Digital Transformation With Jennifer Macintosh
DESCRIPTION:Enterprises are still largely siloed in their approach to dealing with prospects and customers.Today\, most have built a self-service experience for their customers that is focused on logging support cases and searching the knowledge base\, but in 2020\, is this enough? \nJoin us as TeamSupport CEO Robert Johnson interviews Jennifer MacIntosh\, Customer Experience Industry Advisor & ASP Board Member\, to learn more about the digital transformation in the works with support and success. \nGo here to register (required for both live and recorded webinar). \nRecognized as one of the Top Women Leaders in SaaS\, Jennifer MacIntosh has over 20 years experience working with high-tech and financial services companies helping them to establish\, lead\, and grow their Customer Experience and Success practices. Jennifer is an advocate for the customer who builds transformational customer engagement\, adoption and value realization services. Jennifer was most recently with Coveo and built their Customer Success\, Experience\, Training and self-service practices from scratch. Prior to Coveo\, Jennifer was Founder and Principal of Okas Consulting\, a global consulting practice. Jennifer has also held executive roles as a change agent who significantly improved the customer experience at Yahoo\, Quest Software (Dell) and Cognos (IBM). \n\n*Part of the ‘Customer Support Technology for Customer Success’ Series Co-Presented by TeamSupport and the Association of Support Professionals \n  \n\n\n\n\n\n\nYour contact information\, including email\, may be shared with the sponsors of this event for the purpose of following up on your interests.
URL:https://asponline.com/event/asp-webinar-customer-success-support-a-digital-transformation-with-jennifer-macintosh/
CATEGORIES:Webinar
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DTSTART;TZID=America/Los_Angeles:20191002T090000
DTEND;TZID=America/Los_Angeles:20191002T100000
DTSTAMP:20190920T011551Z
CREATED:20190920T010033Z
LAST-MODIFIED:20190920T011551Z
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SUMMARY:ASP & Coveo Webinar: The Intelligent Customer Support Journey - Master Class with Quest Software
DESCRIPTION:80 percent of brands think they provide a great customer experience – but only 8 percent of their customers agree. To reduce support costs and increase customer satisfaction\, it’s time to rethink the customer journey. \nQuest Software recently tackled this challenge head on by not only launching a new feature on their support website to offer training content for customers\, but increasing consumption of the training content through recommendations and knowledge based search. \nJoin us for an informative webinar to hear from Jerid Johnson\, Sr. Director\, Worldwide Technical Support and Service Operations at Quest Software talk about the three key features Quest introduced and improved on their support portal\, and the results that went along with them. \nYou must register to attend or listen to the recording.
URL:https://asponline.com/event/asp-coveo-quest-webinar-oct-2019/
LOCATION:ASP Webinar
CATEGORIES:Webinar
ORGANIZER;CN="Association of Support Professionals":MAILTO:info@asponline.com
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DTSTART;TZID=America/New_York:20190829T120000
DTEND;TZID=America/New_York:20190829T130000
DTSTAMP:20190821T191027Z
CREATED:20190821T191027Z
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SUMMARY:ASP 2019 Top Ten Best Support Website:  NetApp
DESCRIPTION:How NetApp Won Two Years in a Row\nAl Hahn\, Executive Director of the ASP & Audrey Patenaude of Coveo Will Interview Ryan Mathews\, Director\, Digital Support\, NetApp\nThis was ASP’s 21st year for this competition. We changed the scoring criteria quite a bit this year and it had a noticeable result. NetApp has won twice in a row. How did the changes affect the competition and how did NetApp win again? Tune in to find out as Al & Audrey discuss these things with Ryan. Learn from his experience in the competition and get some tips and what to do as well as what to avoid for a great self-service website. \nRyan will share his experiences\, some tips on how to get the most from your entry and advice on how to make your website a Top Ten Best Support Website. \nRegister Now \nYou must register to attend and to view the recording.
URL:https://asponline.com/event/asp-2019-top-ten-best-support-website-netapp/
LOCATION:ASP Webinar
CATEGORIES:Webinar
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