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  • Why are silos a particular challenge for support?
  • What are the benefits of breaking down corporate silos?
  • How do I work with Sales?
  • How do I work with Customer Success?
  • How do I work with DevOps?
  • How do I work with Engineering/Development?
  • How do I work with Product Marketing?
  • How do I work with IT?
  • When should I give up and create a parallel organization instead?

Please bring your silo challenges to the workshop: we will help you design strategies to overcome them.

About the Instructor

Francoise Tourniaire is a well-known Support Consultant. She has over 30 years’ experience in post-sales support in the high-tech industry. In 1998, she founded FT Works, a consulting firm that helps technology companies improve their customer success and support operations.

She is the author of The Art of Support, Just Enough CRM, Collective Wisdom: Transforming Support through Knowledge, and Selling Value.



Price $800 per person for non-members, ASP Individual Members pay $700, ASP Corporate Members & & TSANet Members  pay $600.