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  • What are communities?
  • Who owns the community: support or marketing?
  • Should I even start a community?
  • What do I need to do to get a community going?
  • How do I cultivate MVPs?
  • Besides a discussion forum, what can be done in a community?
  • What is the ROI of communities?

Please bring your questions about creating a community, or managing your existing community: we will discuss them during the workshop

About the Instructor

Francoise Tourniaire is a well-known Support Consultant. She has over 30 years’ experience in post-sales support in the high-tech industry. In 1998, she founded FT Works, a consulting firm that helps technology companies improve their customer success and support operations.

She is the author of The Art of Support, Just Enough CRM, Collective Wisdom: Transforming Support through Knowledge, and Selling Value.



Price $800 per person for non-members, ASP Individual Members pay $700, ASP Corporate Members & & TSANet Members  pay $600.