Support has been relentless in the pursuit of continuous improvement, yet the function of Support has remained fundamentally unchanged for decades. AI is a critical catalyst that will help enable an inevitable Support transformation. This article introduces 6 ways to apply AI to technical support.
This article introduces seven critical steps for successful service delivery automation and examines the intricacies and challenges associated with automating service processes.
Machine Learning (ML) can help support organizations shift the paradigm from reactive to proactive support.