Customer Experience vs. Customer Success – Similarities and Differences

By |Categories: ASP, ASP Blog, Customer Experience, Customer Success|Tags: , , , |

The terms Customer Experience (CX) and Customer Success (CS) are commonly used within the service industry. Sometimes CX and CS are used to describe the same or similar things and other times to describe complexly different actions, activities and outcomes. This article offers definitions for each term and identifies similarities and differences between CX and CS.