ASP Online

15 09, 2020

ASP Announces Best Support Websites of 2020

By ASP Online|Categories: ASP, ASP 10 Best Web Support Sites, ASP Blog, ASP News|

Al Hahn Executive Director ASP Best Support Websites of 2020 Announced ASP has held a support website competition for the past 22 years. Each site is judged by five independent judges who have been vetted for relevant experience. They score websites in 22 areas. This year the top five are listed below. Top Five

23 04, 2020

ASP Best Support Websites Replaces the Top Ten

By ASP Online|Categories: ASP, ASP Blog|Tags: growth, hiring, leadership, segment, support|

Think of challenging times as a chance to build a stronger team. Going through tough times together, if done well and successfully, bonds team members together, quickly and deeply. This is your chance as a leader. How do you do that?

3 04, 2019

How Machine Learning Might Offer Opportunities to Preempt Escalations

By ASP Online|Categories: AI, Automation, Case Management|Tags: AI, case management, escalations, Machine Learning, support|

Machine Learning (ML) can help support organizations shift the paradigm from reactive to proactive support.

At Cisco we've entered ASP's "Top Ten" for years for both the reality check and the visability

Chris Vejan, Digital Support Comres Lead

The Association of Support Professionals Top 10 Support Sites Award is immensely valuable for Jive. Not only does it provide recognition for our online support solution, it also gives reliable insight and feed back from industry experts that we implement to be even better the following year.

Kevin Williams, Jive Software

The Association of Support Professionals Top 10 Support Web Sites was a great process for our team to work through. Along with being a great opportunity to showcase the work of the many teams that contribute to our online support experience, the submission process itself helped in along some very well defined dimensions, where we stood among our peers. The breakdown of feedback across those dimensions then helped us identify and prioritize improvements that would most benefit our customers. I highly recommend the submission process as a means to help your top opportunities and feed your overall roadmap.

Matt Phillips, Symantec

[/fusion_testimonial]

The Red Hat Customer Portal being named one of the 10 Best Web Support Sites for six years in a row is a humbling experience, and feedback we receive from the judges each year shows there is always room for further improvement. These insights from judges assist us in planning our development and strategy to better engage our customers and stay competitive in the industry year after year.

James Moran, Red Hat Customer Portal Director

About ASP Online

Title