Association of Support Professionals—Tech Support Benchmarks & Best Practices

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The Awards

2013 Awards

2013 Winners

OPEN DIVISION

Check Point Software

Cisco Systems

EMC

Intel

Nokia

PTC

Red Hat

SMALL COMPANY DIVISION

Ancestry.com

TeamSupport

Tricentis

Prior Winners

The Judges

ASPonline.com > Best Web Sites winners

THE WEB SUPPORT
Hall of Fame

These Hall of Fame sites have been judged among the
ASP's "Ten Best Web Support Sites" for at least four years:

Cisco
2013 2012 2011 2010 2008 2007 2005 2002 1999 1998

Dell
2008 2007 2006 2003 2001 2000 1999

Juniper Networks
2011 2010 2009 2008 2007 2006

Novell
2010 2009 2008 2007 2003 1998

Cognos
2005 2004 2002 2001 2000

McAfee
2008 2007 2006 2002 1998

Microsoft
2010 2006 2005 1999 1998

Check Point Software
2013 2011 2010 2008

Consona (M2M)
2007 2006 2003 2002

Hewlett-Packard ITRC
2004 2002 2001 2000

Mentor Graphics
2009 2008 2007 2003

Symantec
2001 2000 1999 1998

think3
2006 2005 2004 2001

2012

OPEN DIVISION

Cisco Systems
www.cisco.com/techsupport

Infor Global Solutions
www.infor.com/inforxtreme

Informatica
mysupport.informatica.com

Quest Software
www.quest.com

Red Hat
access.redhat.com

SAS Institute
support.sas.com

Yahoo
help.yahoo.com

SMALL COMPANY
DIVISION

Blackbaud
www.blackbaud.com

Tivo
support.tivo.com

Tricentis
support.tricentis.com

2011

OPEN DIVISION

Check Point Software
Technologies
support.checkpoint.com

Cisco Systems
www.cisco.com/techsupport

Hewlett Packard
www.hp.com

Juniper Networks
www.juniper.net/customers/support

Nokia
support.ovi.com

Red Hat.
access.redhat.com

SMALL COMPANY
DIVISION

Ariba
connect.ariba.com/support

Genetec
gtap.genetec.com

TiVo
support.tivo.com

Websense
www.websensec.com/content/
support.aspx

2010

OPEN DIVISION

Check Point Software
Technologies support.checkpoint.com

Cisco
www.cisco.com/techsupport

IBM Corp
www.ibm.com/supportportal

Juniper Networks
www.juniper.net//support

Microsoft (Xbox)
support.xbox.com

Novell
www.novell.com/support

SMALL COMPANY
DIVISION

Blackbaud
www.blackbaud.com

Deltek
customercare.deltek.com

Jive
www.jivespace.com/jivespace/
community/support

Websense
support.websense.com

2009

OPEN DIVISION

EMC Corp.
powerlink.emc.com

Hewlett Packard
(consumer)
www.hp.com/support

Juniper Networks
www.juniper.net//support

Mentor Graphics
supportnet.mentor.com

Novell
www.novell.com/support

Verizon
www.verizon.com/residentialhelp

SMALL COMPANY
DIVISION

Ariba
connect.ariba.com

Articulate
www.articulate.com/support

Blackbaud
www.blackbaud.com

TriZetto
cx.trizetto.com

2008

OPEN DIVISION

Check Point Software Technologies
support.checkpoint.com

Cisco Systems
www.cisco.com/techsupport

Dell
www.dell.com/support

Intuit
turbotax.intuit.com/support

Juniper Networks
www.juniper.net/customer/support

McAfee
service.mcafee.com

Mentor Graphics
supportnet.mentor.com

Novell
www.novell.com/support

SMALL COMPANY
DIVISION

Articulate
www.articulate.com/support

MadCap Software
www.madcapsoftware.com/support

2007

OPEN DIVISION

Adobe Systems
www.adobe.com/support

Cisco Systems
www.cisco.com

Dell Computer
support.dell.com

IBM
support.ibm.com/software/
support/premiumworkplace

Juniper Networks
www.juniper.net/customers/support

McAfee
www.mcafeehelp.com

Mentor Graphics
beta.supportnet.mentor.com

Novell
www.novell.com/support

SMALL COMPANY
DIVISION

Articulate
support.articulate.com

Consona (M2M)
support.m2mexpert.com

2006

OPEN DIVISION

Dell
www.support.dell.com

HP CPO
www.hp.com/cposupport

Juniper Networks
www.juniper.net/customers/
support

Lucent Technologies
www.lucent.com/support

McAfee
www.mcafeehelp.com

Microsoft
support.microsoft.com

Reuters
customers.reuters.com/support

RM
www.rm.com/support

SMALL COMPANY
DIVISION

Made2Manage
www.m2mexpert.com

think3
care.think3.com

2005

OPEN DIVISION

BEA Systems
support.bea.com

Cisco Systems
www.cisco.com/techsupport

Cognos
support.cognos.com

Interwoven
support.interwoven.com

McKesson ECSG
support.horizonhomecare.com

Microsoft
support.microsoft.com

RM
www.rm.com/support

Xilinx
support.xilinx.com/support

SMALL COMPANY
DIVISION

Pervasive Technology
www.pervasive.com/support

think3
care.think3.com

2004

OPEN DIVISION

Apple Computer
www.apple.com/support

Cognos
support.cognos.com

Hewlett Packard
www.hp.com/go/bizsupport
&
www.itrc.hp.com

Interwoven
support/interwoven.com

Iomega
iomega-na-en.custhelp.com

National Instruments
support.ni.com

RM (Research Machines)
www.rm.com/support

Xilinx
support.xilinx.com/support

SMALL COMPANY
DIVISION

DataDirect Technologies
www.datadirect.com/support

think3
care.think3.com

2003

OPEN DIVISION

BEA Systems
support.bea.com

Crystal Decisions
support.crystaldecisions.com

Dell Computer
dellsupport.com

Hewlett Packard
www.itrc.hp.com

Macromedia
www.macromedia.com/suppport

Mentor Graphics
www.mentor.com/supportnet

Novell
support.novell.com

Xilinx
support.xilinx.com

SMALL COMPANY
DIVISION

eHelp Corp.
www.helpcommunity.ehelp.com/

Made2Manage Systems
www.m2mexpert.com

2002

OPEN DIVISION

Cisco Systems
www.cisco.com/tac

Cognos
support.cognos.com

Crystal Decisions
support.crystaldecisions.com

Microsoft Great Plains
www.greatplains.com

National Instruments
www.ni.com

Network Associates
www.mcafeehelp.com

SMALL COMPANY
DIVISION

eHelp Corp.
www.helpcommunity.ehelp.com/
robohelp

Lexign
support.lexign.com

Made2Manage Systems
www.m2mexpert.com

Pervasive Software
www.pervasive.com

2001

OPEN DIVISION

Cognos
support.cognos.com/support

Dell Computer
premiersupport.dell.com

Hewlett-Packard
itrc.hp.com

Macromedia
www.macromedia.com/support

National Instruments
www.ni.com

Symantec
www.symantec.com/techsupp

SMALL COMPANY
DIVISION

4D
4dpartnercentral.com

icomXpress
support.icomxpress.com

Misty City
support.mistycity.com

think3
customercare.think3.com

2000

OPEN DIVISION

Cognos
support.cognos.com

Dell Computer
support.dell.com

Hewlett-Packard
www.itresourcecenter.hp.com

Iomega
www.iomega.com/support

Sybase
my.sybase.com

Symantec
www.symantec.com/techsupp

SMALL COMPANY
DIVISION

CyberSource
www.cybersource.com/support

InstallShield Software
support.installshield.com

O'Reilly & Associates
software.oreilly.com

Wind2 Software
support.wind2.com

1999

OPEN DIVISION

CambridgeSoft
www.camsoft.com/support

Cisco Systems
www.cisco.com

Dell Computer
support.dell.com

Intel Corp.
support.intel.com

Intuit
www.proseries.com
www.intuit.com/support
www.quickbooks.com

Iomega
www.iomega.com/support

Macromedia
www.macromedia.com

Microsoft Corp.
www.microsoft.com/directaccess
www.microsoft.com/technet
www.msbpn.com/oem
support.microsoft.com/support
msdn.microsoft.com

Sybase
mysupport.sybase.com

Symantec
www.symantec.com/techsupp

1998

Bentley Systems
www.bentley.com/
support/index.htm

Cisco Systems
www.cisco.com/public/
Tech_support.shtml

DataWorks Corp.
www.dataworksmpls.com

Great Plains Software
www.gps.com/customersource

Intel Corp.
support.intel.com

Microsoft Corp.
support.microsoft.com/
support

Network Associates
mhd.nai.com

Novell
support.novell.com

Symantec
service.symantec.com/
techsupp

Trellix Corp.
support.trellix.com