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The Awards
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Call for Entries
2009 Awards
Entries for the
2009 awards competition may be submitted starting in January.
Deadline for the
2009 awards competition is Friday, March 6.
Scoring Criteria
FAQ
Why Enter?
Entry Form
The 2008 Entry Form and Scoring Criteria above will be updated
for the 2009 competition in late January. Only dates will change;
content will not change and 2008 forms may be reliably used as
guides for 2009.
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OPEN DIVISION
Adobe Systems
Cisco Systems
Dell
IBM
Juniper Networks
McAfee
Mentor Graphics
Novell
SMALL COMPANY DIVISION
Articulate
Consona (M2M)
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ASPonline.com >
Why enter?
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An invitation from
The Association of Support Professionals
Dear colleague,
Would you spend $185 to get a really objective benchmarking analysis
of your Web support site?
If so, let me offer a suggestion: Consider entering our annual "Ten
Best Web Support Sites" competition.
Naturally, the focus of the competition is on the ten top-ranked
sites. But many companies enter even though they know they're
unlikely to end up in the "top ten."
The reason: Everyone who enters gets back a detailed, customized profile of how
their site scored in 25 separate performance categories. And the
report also shows how these 25 scores compare against averages for all
the other entries--precise benchmarks you otherwise couldn't buy at
any price.
And the scores you get back aren't just one person's anecdotal opinion.
Every site gets reviewed by five independent analysts, using a scoring system that's been fine-tuned over
the past ten years. If there's an industry-wide yardstick for excellent
Web support, this is it, hands down.
The report you get will show how your site compares against your peers
in a wide range of areas--usability, design, navigation, knowledgebase
and search implementation, interactive features (forums, e-mail, chat,
etc.), the quality of customer experience, technology, use of metrics,
and much more. You'll see where your site is delivering state-of-the-art
self-service, and where you need to catch up to the competition.
We also let you take company size into account in analyzing your
performance. Bigger companies (over $100 million in sales) are
benchmarked against their peers, smaller companies against a completely
separate group.
Not a bad deal for an entry fee of just $185...
Think about the value of this kind of independent, objective assessment
the next time you're lobbying for budget dollars for a site upgrade. Or
looking for recognition for a job well done. As the folks from
MasterCard might say: "Priceless."
If you're curious about how the "best sites" process works, just look
through the links in the navigation box at top left.
You'll find a copy of the scoring system, an FAQ, and an entry form.
And if our Web site leaves you with any nagging questions, drop me a
note and I'll try to help.
I look forward to seeing your entry!
Jeffrey Tarter, executive director
Association of Support Professionals
122 Barnard Ave., Watertown, Mass. 02472
617/924-3944
www.asponline.com
jtarter@asponline.com
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