Use the Forced Working-From-Home to Build a Stronger Team
By Françoise Tourniaire, Founder and Owner of FT Works and Member of the ASP Executive Advisory Board
As we get used to working from home, it’s easy, and necessary, to focus on the mechanics of this unexpected challenge–but we can also use this opportunity to build strategically for the future.
Think of challenging times as a chance to build a stronger team. Going through tough times together, if done well and successfully, bonds team members together, quickly and deeply. This is your chance as a leader. How do you do that?
- Be human. Care about people and their worries (childcare? aged parents? savings?) and express that care.
- Reach out. It’s not too much to have (short) conversations with everyone on your team every day.
- Extoll the virtues of teamwork. Make it clear that the only way we can get through this is by working together.
- Position work as a source of meaning and inner peace.
Please share your suggestions in the comments. And stay healthy!
As we get used to working from home, it’s easy, and necessary, to focus on the mechanics of this unexpected challenge–but we can also use this opportunity to build strategically for the future.
Francoise Tourniaire blogs on customer success and technical support topics on the FT Works website.
This post was originally published on ftworks.com
Related Posts
ASP Best Support Websites of 2023
Each year ASP awards the best support websites. We have been doing this for 26 years. I will tell you how sites are judged and awarded, but that is not the most important part of this activity.
ASP Announces Best Support Websites of 2022
Al Hahn, Executive director of the Association of Support Professionals (ASP) today announced the winners of ASP's Best Support Websites 2022 competition.
Issue Resolution Should be the Beginning and Not the End!!
It’s pretty natural that Customer Success representatives or teams celebrate once an issue is resolved. Customers also tend to relax because the service or the software is restored and back to being operational.
ASP Best Support Websites of 2022
For the past 24 years ASP has audited support websites. Each site is scored by five independent judges in 22 different areas.
The Support Experience
ASP is partnering with SupportLogic to help them with their upcoming event SXLive. This conference will be virtual on April 5-7, 2022. The focus is on the Support Experience, something that we believe is of vital importance in this subscription economy for technology (and other) products and services.
ASP , TSANet, & FT Works-Leaders Workshops
ASP, TSANet and FT Works today announced remote workshops for Support Leaders. There will be six sessions over six consecutive weeks, February 24, March 3rd, March10, March 17, March 24, and March 31, 2022. Registration is now open.