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Web Support  >  Resources  >  Organizations


This is a list of associations and Web sites that are useful sources of research and services for support organizations. We're always happy to list additional organizations; however, please note that this is not a list of consultants or vendors. If you find that any of these sites are currently inactive, let us know and we'll remove them.

Association of Support Professionals: Research reports, publications, support awards, jobs.

The Call Center Directory: Online discussion forum, directories.

Centerserve: Free articles and tutorials; bookstore, and call center industry yellow pages.

Call Center Network Group: Programs and services for contact center managers. Web-based organization; lots of research papers; conference.

CRMXchange: Portal site for CRM information.

Customer Care Institute: Online workshops; vendor/partner resource guide.

Consortium for Service Innovation

Customer Service Group: Resource for books, newsletters and surveys.

First Wednesday Group: New England management roundtable; breakfast meetings, "Voice of the Customer" conference.

HDI: Membership organization for help desk managers; training, publications, conferences, jobs.

Help Desk Management Benchmarking Association: Cooperative benchmarking projects for major corporate help desks.

Incoming Calls Management Institute (ICMI): Seminars, publications, consulting.

Information Technology Services Marketing Association: Online library for members, educational resources and events.

International Customer Service Association: Membership based organization for the customer service industry.

ITtoolbox CRM: Discussion groups, CRM product listings.

Northwest Call Center Professionals: Pacific Northwest roundtable; focus on operational issues.

Service & Support Professionals Association: Extensive resources for support professionals.

Tech Support Alliance Network: Organization for multi-vendor support providers.

Tech Professional Services Association: Events and research.

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Local Events

Several local services and support groups welcome ASP members to their meetings. For details, click on the city names:


If you'd like to add your organization to this list, contact Jane Farber.