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    ASPonline.com  >  Resources  >  Organizations

Organizations

This is a list of associations and Web sites that are useful sources of research and services for support organizations. We're always happy to list additional organizations; however, please note that this is not a list of consultants or vendors. If you find that any of these sites are currently inactive, let us know and we'll remove them.



Association of Support Professionals: Research reports, publications, support awards, jobs.
http://www.asponline.com

The Call Center Directory: Online discussion forum, directories.
http://www.prefsolutions.com

Centerserve: Free articles and tutorials; bookstore, and call center industry yellow pages.
http://www.call-center.net

Call Center Network Group: Programs and services for contact center managers.
http://www.ccng.com

ContactCenterWorld.com: Web-based organization; lots of research papers; conference.
http:www.contactcenterworld.com/main.asp

CRMXchange: Portal site for CRM information.
http://www.crmxchange.com

Customer Care Institute: Online workshops; vendor/partner resource guide.
http://www.customercare.com

Consortium for Service Innovation
http://www.serviceinnovation.org

Customer Service Group: Resource for books, newsletters and surveys.
http://www.customerservicegroup.com

First Wednesday Group: New England management roundtable; breakfast meetings, "Voice of the Customer" conference.
http://www.first-wednesday.com

HDI: Membership organization for help desk managers; training, publications, conferences, jobs.
http://www.thinkhdi.com

Help Desk Management Benchmarking Association: Cooperative benchmarking projects for major corporate help desks.
http://www.www.hdmba.com/

Incoming Calls Management Institute (ICMI): Seminars, publications, consulting.
http://www.incoming.com

Information Technology Services Marketing Association: Online library for members, educational resources and events.
http://www.itsma.com

International Customer Service Association: Membership based organization for the customer service industry.
http://www.icsa.com

ITtoolbox CRM: Discussion groups, CRM product listings.
http://crm.ittoolbox.com

Northwest Call Center Professionals: Pacific Northwest roundtable; focus on operational issues.
http://www.hthts.com/nwccp.htm

Service & Support Professionals Association: Extensive resources for support professionals.
http://www.thesspa.com

Tech Support Alliance Network: Organization for multi-vendor support providers.
www.tsanet.org

Tech Professional Services Association: Events and research.
www.tpsaonline.com


   Public
ASP Alert

Interested in hearing about survey projects, Web awards, new ASP reports, and chapter events?
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Local Events

Several local services and support groups welcome ASP members to their meetings. For details, click on the city names:

-Boston
-Dallas/Ft.Worth
-Chicago
-Seattle/Portland/BC

If you'd like to add your organization to this list, contact Jane Farber.