This is a list of associations and Web sites that are useful sources
of research and services for support organizations. We're always happy
to list additional organizations; however, please note that this is
not a list of consultants or vendors. If you find that any of these
sites are currently inactive, let us know and we'll remove them.
Association of Support Professionals:
Research reports, publications, support awards, jobs.
The Call Center Directory:
Online discussion forum, directories.
articles and tutorials; bookstore, and call center industry
Call Center Network Group: Programs and
services for contact center managers.
Web-based organization; lots of research papers; conference.
CRMXchange: Portal site for CRM information.
Customer Care Institute: Online
workshops; vendor/partner resource guide.
Consortium for Service Innovation
Customer Service Group:
Resource for books, newsletters and surveys.
First Wednesday Group:
New England management roundtable; breakfast meetings,
"Voice of the Customer" conference.
organization for help desk managers; training, publications,
Help Desk Management Benchmarking Association:
Cooperative benchmarking projects for major corporate help
Incoming Calls Management Institute
Seminars, publications, consulting.
Information Technology Services Marketing
Association: Online library for members, educational
resources and events.
International Customer Service Association:
Membership based organization for the customer service
ITtoolbox CRM: Discussion groups, CRM
Northwest Call Center Professionals:
Pacific Northwest roundtable; focus on operational issues.
Service & Support Professionals Association:
Extensive resources for support professionals.
Tech Support Alliance Network:
Organization for multi-vendor support providers.
Tech Professional Services Association:
Events and research.
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