Quest – 2019 ASP Top Ten Winner Profile

Congratulations to Quest

Quest is a 2019 Top Ten winner in the medium-sized company group. Quest is a 2019 Top Ten winner in the medium-sized company group. Technically, this was their third win as Quest. They were a part of Dell and Dell Software for a few years, however and won twice as Dell. So this same group has actually won five time, which would ordinarily qualify them for our Hall of Fame. Because they were entered under different names, however, we cannot yet grant them Hall of Fame status.

Quest’s many wins highlight their continuing site improvement efforts. This does not happen without strong, purposeful leadership and strategic integration across several different business units. Since silos are a common industry problem, this is to be applauded. Our judges noted several other items, such as great access for multiple devices and good site interactions. We especially liked Quest’ use of free training to help enhance customers use of their software and reduce the number of support cases. We have seen this before, but it is still not that common and Quest did a good job of measuring the results. Their essay includes some guidelines for free training that are worthy of note.

Learn how the Quest team has developed its most recent web support capabilities and been recognized five times by the ASP for their web support efforts (as Quest Software and as part of Dell).  This report includes Top Ten Judges Comments (new for 2019) and the winning essay submitted by the Quest team.

Featured Report: Quest – 2019 ASP Top Ten Winner Profile

Quest is a 2019 Top Ten winner in the medium-sized company group.  Learn how the Quest team has developed its most recent web support capabilities and been recognized five times by the ASP for their web support efforts (as Quest Software and as part of Dell).  This report includes Top Ten Judges Comments (new for 2019) and the winning essay submitted by the Quest team.

Stay up to date with the latest support industry news and research

Related Posts

ASP Best Support Websites of 2023

Each year ASP awards the best support websites. We have been doing this for 26 years. I will tell you how sites are judged and awarded, but that is not the most important part of this activity.

ASP Announces Best Support Websites of 2021

Press Release August 26, 2021 Hot Springs, AR 71913 ASP Best Support Websites of 2021 Announced Al Hahn, Executive director of the Association of Support Professionals (ASP) today announced the winners of ASP's Best Support Websites 2021 competition. The top scoring websites were, (In Alphabetical Order:) NetApp Nutanix PowerSchool Red Hat Extra praise was garnered by Nutanix and PowerSchool for being best

ASP Announces Best Support Websites of 2020

Al Hahn Executive Director ASP Best Support Websites of 2020 Announced ASP has held a support website competition for the past 22 years. Each site is judged by five independent judges who have been vetted for relevant experience. They score websites in 22 areas. This year the top five are listed below. Top Five Scoring Websites (In Alphabetical Order) Ivanti NetApp

Veritas – 2019 ASP Top Ten Winner Profile

Veritas was a winner in ASP’s 2019 Top Ten Best Support Websites competition in the large company category. Like several other winners, and many companies, they were acquired and then spun back out later. Their essay documents some of the challenges that they had to conquer. This has become such a common issue that it is almost a rite-of-passage experience today. Overall,

Title