Knowledgebase

Service and Support Operations
Compensation and HR
Customer Satisfaction/Experience
Knowledge Management
Management
Organizations
Outsourcing
Professional Services
Templates and Checklists
Training/Onboarding
Contract Design/Pricing/Sales
Tools and Technology
Web Support
Services Marketing


Order

Shopping Cart

Memberships


 
1 person membership

Price: $150.00 /year
Enroll as an individual member of the Association of Support Professionals. Your membership will include members-only web site access to ASP reports, discounts, and other ASP services such as the monthly ASP Newsletter.

Order more than 1 membership and save 30%!  - 5 Member Limit.

Quantity:



 
Corporate Membership - Small Company

Price: $600.00 /year
Small companies are defined as those with under $100 million in annual corporate revenues. They pay $600 per year for corporate membership. Members must use the same email suffix. 
  • Unlimited individual memberships
  • Larger discounts than individual members for many non-ASP events
  • Double discounts at ASP Workshops




 
Corporate Membership - Medium Sized Company

Price: $1,000.00 /year
Medium size companies are defined as those with $100 million to $999 million in annual corporate revenues. They pay $1000 per year for corporate membership. Members must use the same email suffix. 
  • Unlimited individual memberships
  • Double discounts at ASP Workshops




 
Corporate Membership - Large Company

Price: $1,400.00 /year
Large companies are defined as those with $1 billion and up in annual corporate revenues. They pay $1,400 per year for corporate membership. Members must use the same email suffix. 
  • Unlimited individual memberships
  • Double discounts at ASP Workshops



Publications


 
2016 Ten Best Web Support Sites Report PDF

Price: $300.00
ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source. 


Quantity:



 
2015 Ten Best Web Support Sites Report PDF

Price: $300.00
ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source. 
Quantity:



 
2014 Ten Best Web Support Sites Report PDF

Price: $300.00
ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source. 
Quantity:



 
2011 Ten Best Web Support Print Edition

Price: $35.00
Only a limited number of print copies available.  Once they are gone, we will not be printing anymore.  

ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source. 

Quantity:



 
2010 Ten Best Web Support Sites Print Edition

Price: $35.00
Only a limited number of print copies available.  Once they are gone, we will not be printing anymore.  

ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source. 

Quantity:



 
2009 Ten Best Web Support Sites Print Edition

Price: $35.00
Only a limited number of print copies available.  Once they are gone, we will not be printing anymore.  

ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source. 

Quantity:



 
2008 Ten Best Web Support Sites Print Edition

Price: $35.00
Only a limited number of print copies available.  Once they are gone, we will not be printing anymore.  

ASP has an annual competition for the Top Ten best Support Websites. This approximately 120-130 page report has essays from each of the Top Ten about their websites, average scores, a trends analysis, names of the many independent judges, explanation of the 25 different categories that are scored, and more. The report effectively defines the state-of-the-art in self-support websites each year. We receive many requests for back copies. If you want to get some insight in to how to design an effective self-support website, this is the authoritative source. 

Quantity:




Cancellation Policy

ASP does not honor cancellation for Memberships or Reports, because you can download all the reports once you have joined and we don't know if you have done so or not. We strongly urge you to check out the non-member areas of our site before joining, so that you can make an informed decision. All of the Reports that are available to non-members have summaries so that you can determine if the content is likely to be what you are looking for. Please read the summary before ordering. ASP does honor cancellation of registration for ASP workshops if the cancellation is done 30 days or more in advance. see the event order page more more information.