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Doing More With Less
Publication date: 1/03

Executive summary

It's no secret that support managers are under exceptional pressure these days to cut costs and improve overall efficiency.

This survey report contains dozens of suggestions, contributed by ASP members and support experts, about how to fine-tune their operations in the following areas:

  • Web support
  • Technology & automation
  • Operations
  • Long-term efficiencies
  • Workflow

Copies of the survey are free to ASP members in the members-only area.

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