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ASPonline.com >
Reports >
Doing More With Less
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Doing More With Less
Publication date: 1/03
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Executive summary
It's no secret that support managers are under exceptional pressure
these days to cut costs and improve overall efficiency.
This survey report contains dozens of suggestions, contributed
by ASP members and support experts, about how to fine-tune
their operations in the following areas:
- Web support
- Technology & automation
- Operations
- Long-term efficiencies
- Workflow
Copies of the survey are free to ASP members in the
members-only area.
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